3 Days Left Assistant Vice President, Amazon Connect Solution Architect

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI Inviting applications for the role of Assistant Vice President Amazon Connect Solution Architect Be part of a new team creating innovative services to help big companies succeed Focus on improving customer experience attracting new customers using social media effectively and analyzing data Lead the strategy for growing banking contact centers by creating technology solutions that modernize these centers and show clear business results Be a leader in the market by securing big deals sharing ideas with top executives and expanding the business through partnerships and new ideas Responsibilities xc2 xb7 Design and build features that are not off-the-shelf available with Amazon Connect and required by clients like customized agent desktop predictive personalized experience xc2 xb7 Create Proof of Concept for new features released with Amazon Connect xc2 xb7 Create prototypes build demos for business scenarios usingo Amazon Connect features such as Agent workspace Cases Tasks contact lens Wisdom Optimization Amazon Q in Connect Voice ID Amazon Lex and services that are part of Cognitive CX for End-to-End workflows for industry and vertical requirements o AWS CCI solutions and AWS services part of Cognitive CX o Amazon Connect integrations with CRM ticketing tools 3rd party applications etc o Amazon Connect based automations accelerators xc2 xb7 Help presales teams in responding to RFP RFQ RFI through Amazon Connect expert inputs related to Amazon Connect solution design considerations transformation solutions architectures usage pricing implementation support pricing answering customer questionnaire preparing questionnaires seeking clarity on customer expectations xc2 xb7 Keep updated on latest developments in CCaaS platforms with focus on Amazon Connect xc2 xb7 Create Point of views around Amazon Connect and other CCaaS platforms such as Genesys etc Qualifications we seek in you Minimum Qualifications Skills xc2 xb7 Relevant years of experience in IT industry with focus on Contact Center technologies xc2 xb7 Minimum years of experience in designing and implementing Amazon Connect solutions xc2 xb7 Should have performed at least 6 Amazon Connect migrations high medium complexity xc2 xb7 Strong understanding of Amazon Connect and AWS eco system constituting Cognitive CX xc2 xb7 Strong understanding with telephony systems and VoIP technologies xc2 xb7 Expertise in design and implementation of Call back IVR routing strategies CRM integration xc2 xb7 Expertise in designing and implementing conversational interfaces using Amazon Lex xc2 xb7 Expertise in integration methodologies Eg API based message queues and middleware xc2 xb7 Expertise in building Chat Applications using Amazon Connect Chat and Amazon Lex xc2 xb7 Experience in integrating social and other digital media channels with Amazon Connect chat xc2 xb7 Experience in implementing outbound campaigns proactive notifications with Amazon Connect and other services like Pinpoint SNS and SES xc2 xb7 Experience in creating custom Agent Desktop Agent Assist solutions Agent workspace xc2 xb7 Experience in creating custom Amazon Connect reports and dashboards with Quick Sight xc2 xb7 Experience in implementing use cases of Amazon Connect Contact Lens Cases Tasks Optimization Wisdom Amazon Q in Connect Voice ID Connect Data Lake etc xc2 xb7 Ability to work independently and collaboratively in a fast-paced environment xc2 xb7 Excellent communication and interpersonal skills xc2 xb7 Good at MS PowerPoint and ExcelPreferred Qualifications Skills xc2 xb7 Know-how of Generative AI solutions using Amazon Connect is preferred xc2 xb7 Know-how of AWS CCI solutions is preferred xc2 xb7 Experience in DevOps is preferred Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation Get to know us at and on and Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training