▷ (Only 24h Left) Trainee Global It Technical Support

Company Description At Konecranes we believe that great customer experience is built on the people behind the Konecranes name Everything we do we do with passion and drive We believe diversity drives business success and is the foundation for our growth We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves This is what makes Konecranes a unique place to work Konecranes is a global leader in material handling solutions trusted by industries worldwide to lift move and handle what the world needs With over 17 000 professionals across 50 countries and listed on Nasdaq Helsinki KCR Konecranes is the world s leading provider of lifting equipment services and industrial cranes Our offerings for ports and terminals are the most comprehensive in the industry We are ISO 14001 and ISO 45001 certified serving diverse sectors including Automotive Aerospace Metals Mining Power Oil Gas Shipyards Waste to Energy and more Konecranes in India Established in 2007 Konecranes India has grown through strategic acquisitions and now operates a state-of-the-art manufacturing facility in Jejuri Pune capable of producing cranes over 1000 tonnes Our Indian operations include Industrial Services Equipment Port Solutions Technology Services Captive Business Service Centre supporting global internal customers through Engineering Services IT Services Procurement Service Centre Over 500 experts work in Technology Services driving excellence across global operations Are you enthusiastic dynamic and ready to thrive in a 24x7 customer-centric environment Join our Global IT Service Delivery team as Trainee Global IT Technical Support where you ll play a key role in delivering technical and software distribution services across the globe Key Responsibilities IT Request Management Handle all IT service requests logged via the IT ticketing tool including classification approval routing assignment to L2 L3 support and follow-up until resolution Incident Assessment Escalation Evaluate severity impact and risk of incidents Escalate to appropriate L2 L3 teams when necessary to ensure timely resolution Process Policy Compliance Adhere to established IT processes and policies during daily operations to maintain service quality and compliance Project Support Participate in IT project activities as assigned ensuring timely execution and collaboration with relevant stakeholders Problem Identification Analyze incoming incidents to identify recurring issues or problem areas and communicate findings to relevant teams User Acceptance Testing UAT Provide support during UAT phases to ensure smooth testing and feedback collection ISO Standards Awareness Maintain awareness of ISO 14001 Environmental Management and ISO 45001 Occupational Health Safety standards as applicable to IT operations The role is based in our office in SP Infocity Hadapsar Pune Qualifications Experience required to succeed in this role Educational Background Bachelor s degree in Computer Science Information Technology or a related field Professional Experience 0-1 years of experience in a Windows environment Key Skills and Competencies Solid understanding of operating systems networks and applications Familiarity with mobile operating systems including iOS Android and Windows Knowledge of SCCM System Center Configuration Manager is a plus Customer service-oriented mindset Strong presentation and communication skills Eagerness to learn and share knowledge with team members Effective communicator and attentive listener within the team Basic understanding of ITIL practices is preferred Ability to coordinate with multiple teams across functions Willingness to work in a 24x7 shift environment Qualifications Qualifications Experience required to succeed in this role Educational Background Bachelor s degree in Computer Science Information Technology or a related field Professional Experience 0-1 years of experience in a Windows environment Additional Information What We Offer Insight into IT service delivery and training on the latest technologies As we trust in Winning Together we offer continuous learning and development which means that you will also get equal opportunities for self-development as a leader Driving for better we offer a flexible inclusive work environment where you can be yourself and enjoy Work-Life balance We believe Doing the right thing by offering Competitive Salary At Konecranes you will be working with leading crane building company with leading technology Want to learn more about Konecranes and what your future colleagues have to say Interested Do you have what it takes and do you see yourself joining our community and taking a key role in our Trainee Global IT Technical Support If yes please submit your application with CV as soon as possible latest by 14 11 2025 via Apply link below Please contact the Global Talent Acquisition Specialist Kanchan Mahajan via kanchan mahajan at konecranes com Konecranes moves what matters We are a global leader in material handling solutions serving a broad range of customers across multiple industries We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way That s why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination