Trainee - Global IT Support
3 days ago
Employment type: Fixed Term- Full-time/part-time position: Full time- Job Code USA/CA:
**Trainee - Global IT Support**:
- At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._
- We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work._
**Your key responsibilities**:
Exhibit Konecranes Core values and code of conduct into each action
Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
Technical analysis of all the unknown/ new types of Incidents and Service Requests and assist the Team leads to create a knowledge base
Assessing the severity, impact, and risk of incidents and escalating to the L2/L3 teams, whenever required.
Adopt IT processes and policies during day-to-day support.
Handling IT project activities assigned to you.
Identify and communicate the problem areas based on the incoming incidents.
Assistance during User Acceptance Test
Nice to have awareness of ISO 14001, and 45001 requirements.
**What we expect from you**:
Graduate from Computer Science/ IT (B.Sc, BCA, BCS, BE)
0-1 year of experience in a Windows environment.
Good knowledge of OS, Networks, and Applications.
Familiarity with iOS, Android, Windows, and other mobile operating systems
Knowledge of SCCM is preferred.
ITIL knowledge is preferred.
Communication skills - Verbal, Written
Team player
Excellent written and spoken English
Ability to work and communicate effectively with a globally-distributed team
Willing to work in a 24x7 shift environment.
**What we can offer you**:
Insight into world-class IT Service Delivery
Competitive Salary
Work-Life Balance
Innovative and dynamic working environment
Support of an excellent IT Service Delivery Team
Possibility to work in a leading crane building company with leading technology.
- Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination._
-
Trainee, Global IT Technical Support
2 weeks ago
Pune, India Konecranes Full timeCompany DescriptionKonecranes Information Technology organisation secures sustainable growth and operational excellence through IT Innovation and data insights. The service portfolio is wide; from IT services provided to enable Konecranes business processes, through Helpdesk, all the way to the business intelligence and analytics identifying new business...
-
Trainee, Global IT Technical Support
3 days ago
Pune, Maharashtra, India Konecranes Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany Description Konecranes Information Technology organisation secures sustainable growth and operational excellence through IT Innovation and data insights. The service portfolio is wide; from IT services provided to enable Konecranes business processes, through Helpdesk, all the way to the business intelligence and analytics identifying new business...
-
Trainee, Global IT Technical Support
1 day ago
Pune, Maharashtra, India Konecranes Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionKonecranes Information Technology organisation secures sustainable growth and operational excellence through IT Innovation and data insights. The service portfolio is wide; from IT services provided to enable Konecranes business processes, through Helpdesk, all the way to the business intelligence and analytics identifying new business...
-
Trainee Global IT Support
2 weeks ago
Pune, India Konecranes Full timeKonecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support the process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. We are executing 6 strategic business IT projects and delivering IT services in approx. 50 countries and for more than 11000 employees. Our...
-
Trainee Global IT Support
1 day ago
Pune, Maharashtra, India Konecranes Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKonecranes IT is an integrated part of Konecranes operations globally. Our mission is to drive and support the process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. We are executing 6 strategic business IT projects and delivering IT services in approx. 50 countries and for more than 11000 employees. Our...
-
Global Recruitment Trainee
2 days ago
Pune, Maharashtra, India AMS Full time**About Us**: We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...
-
Procurement and Commercial Trainee
6 days ago
Pune, Maharashtra, India Envalior Full time ₹ 6,00,000 - ₹ 12,00,000 per yearDescriptionKickstart Your Career with Envalior's Trainee ProgramAre you ready to take the first step toward an exciting career in a global, innovative, and sustainable company? Envalior is looking for driven, ambitious individuals to join our two-year Trainee Program in Procurement and Commercial. This is your opportunity to gain real-world experience,...
-
Trainee (Support)
2 weeks ago
Pune, India Systems Plus Full timeLocation: Pune Employment Type: full-time Designation: Trainee (Support) Job Details Job Description Provide first-level technical support via service desk to end-users, addressing hardware, software, and network-related issues. Support Security Operations Center (SOC) activities, including monitoring network activity, analyzing security events, and...
-
Trainee (Support)
3 days ago
Pune, Maharashtra, India Systems Plus Full time ₹ 3,00,000 - ₹ 6,00,000 per yearLocation: PuneEmployment Type: full-timeDesignation: Trainee (Support)Job DetailsJob DescriptionProvide first-level technical support via service desk to end-users, addressing hardware, software, and network-related issues.Support Security Operations Center (SOC) activities, including monitoring network activity, analyzing security events, and following...
-
Graduate Trainee Procurement and Commercial
2 weeks ago
Pune, Maharashtra, India Envalior Full timeKickstart Your Career with Envalior's Trainee ProgramAre you ready to take the first step toward an exciting career in a global, innovative, and sustainable company? Envalior is looking for driven, ambitious individuals to join our two-year Trainee Program in Procurement and Commercial. This is your opportunity to gain real-world experience, develop valuable...
