Trainee Global IT Support

Konecranes is a global leader in material handling solutions, trusted by industries worldwide to lift, move, and handle what the world needs. With over 17,000 professionals across 50+ countries, and listed on Nasdaq Helsinki (KCR), Konecranes is the worlds leading provider of lifting equipment services and industrial cranes. Our offerings for ports and terminals are the most comprehensive in the industry.

We are ISO 14001 and ISO 45001 certified, serving diverse sectors including Automotive, Aerospace, Metals, Mining, Power, Oil & Gas, Shipyards, Waste to Energy, and more.

Konecranes in India:

Established in 2007, Konecranes India has grown through strategic acquisitions and now operates a state-of-the-art manufacturing facility in Jejuri, Pune, capable of producing cranes over 1000 tonnes. Our Indian operations include:

• Industrial Services & Equipment
• Port Solutions
• Technology Services (Captive Business Service Centre) supporting global internal customers through:
• Engineering Services
• IT Services
• Procurement Service Centre

Over 500 experts work in Technology Services, driving excellence across global operations.

Global IT Technical Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English.

Key Responsibilities:

• IT Request Management:
  
  Handle all IT service requests logged via the IT ticketing tool, including classification, approval routing, assignment to L2/L3 support, and follow-up until resolution.
• Incident Assessment & Escalation:
  
  Evaluate severity, impact, and risk of incidents. Escalate to appropriate L2/L3 teams when necessary to ensure timely resolution.
• Process & Policy Compliance:
  
  Adhere to established IT processes and policies during daily operations to maintain service quality and compliance.
• Project Support:
  
  Participate in IT project activities as assigned, ensuring timely execution and collaboration with relevant stakeholders.
• Problem Identification:
  
  Analyze incoming incidents to identify recurring issues or problem areas and communicate findings to relevant teams.
• User Acceptance Testing (UAT):
  
  Provide support during UAT phases to ensure smooth testing and feedback collection.
• ISO Standards Awareness:
  
  Maintain awareness of ISO Environmental Management) and ISO Occupational Health & Safety) standards as applicable to IT operations.

The role is based in our office in SP Infocity, Hadapsar, Pune.

Qualifications & Experience required to succeed in this role

• Educational Background: Bachelors degree in Computer Science, Information Technology, or a related field.
• Professional Experience: 01 years of experience in a Windows environment.

Key Skills and Competencies

• Solid understanding of operating systems, networks, and applications.
• Familiarity with mobile operating systems including iOS, Android, and Windows.
• Knowledge of SCCM (System Center Configuration Manager) is a plus.
• Customer service-oriented mindset.
• Strong presentation and communication skills.
• Eagerness to learn and share knowledge with team members.
• Effective communicator and attentive listener within the team.
• Basic understanding of ITIL practices is preferred.
• Ability to coordinate with multiple teams across functions.
• Willingness to work in a 24x7 shift environment.

What We Offer:

• Insight into IT service delivery and training on the latest technologies.
• As we trust in Winning Together, we offer continuous learning and development which means that you will also get equal opportunities for self-development as a leader.
• Driving for better we offer a flexible & inclusive work environment where you can be yourself and enjoy Work-Life balance.
• We believe Doing the right thing by offering Competitive Salary.
• At Konecranes you will be working with leading crane building company with leading technology.
• Want to learn more about Konecranes and what your future colleagues have to say?