
IT Operations Incident Officer
3 weeks ago
Job Description
Role: IT Operations Incident Officer
Experience: 1-5 Years
Location: Pune
Work Model: 5 days (WFO)
Mandatory Domain- Banking/Payment/cards domain
Skills: Major Incident Management, Incident reporting, ITIL process, Problem Management, Change Management,
Responsibilities:
Ensure the management and communication throughout the lifecycle of incidents in order to guarantee their proper handling.
Ensure the supervision of the incident management process and the team members involved in incident resolution.
Ensure the response to a reported service incident, identify its cause, and initiate the resolution process.
Collaborate with technical teams to ensure that all protocols are followed diligently.
Ensure the establishment and management of the crisis team for major incidents in order to guarantee their prioritization.
Ensure the management of the incident team members by reallocating workloads and rescheduling non-urgent tasks.
Ensure the adaptation of the incident management process as needed to ensure its effectiveness.
Ensure reporting related to incident management in order to keep users and management informed.
Ensure the facilitation of incident and problem follow-up committees.
Ensure the communication of Post-Mortem reports related to major incidents in collaboration with the teams.
Ensure the follow-up of reporting related to incident management.
Ensure the documentation of incidents in order to develop a knowledge base.
Ensure the recording of all incidents and their resolution to identify recurring issues.
Ensure the production of documents describing incident protocols and recurring resolution procedures.
-
Incident Response Analyst
2 days ago
Pune, Maharashtra, India Flexability Hr Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearExperience Required-Incident management, managing alerts end to end or incidents happening, Investigation & Analysis, remediation action to IT provider, Crisis Management Support, Automation Integration, Remediation & ContainmentConduct detailed investigations into security alerts to determine the scope, impact, and root cause of incidents. Utilize Microsoft...
-
incident response
6 days ago
Pune, Maharashtra, India VME Vhire Solutions Full time ₹ 10,00,000 - ₹ 25,00,000 per yearWe are Hiring for Incident response -L38+ Years experienceLocation PuneSecurity Specialist, Incident Response Responsibilities includesLead security incident response in a cross-functional environment and drive incident resolution.Lead and develop Incident Response initiatives that improve Allianz capabilities to effectively respond and remediate security...
-
Incident Manager
6 days ago
Pune, Maharashtra, India Persistent Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAbout Position:We are seeking a talented Incident Manager with strong experience in MIM. The ideal candidate will be responsible for developing scalable web applications, integrating backend services, and ensuring seamless user experiences.Note : This is NOT an Infrastructure support role, This is Semi technical role to support an environment which is 100%...
-
Office and Operations Coordinator
4 days ago
Pune, Maharashtra, India Snapanalytics It Services Full time ₹ 5,00,000 - ₹ 8,00,000 per year- please apply through this linkThis is an exciting opportunity to join a fast-growing consultancy expanding its presence in India. As an Office and Operations Coordinator at Snap, you will play a crucial role in supporting our dynamic and rapidly evolving team by ensuring smooth day-to-day office operations and providing essential administrative...
-
Incident Response Analyst
6 days ago
Pune, Maharashtra, India Black & Veatch Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearWe believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.Req Id :109974Job Title :Incident Response AnalystBusiness Unit sector :CPL-BECIO-CIODepartment:BVCPL DIGITAL...
-
Incident/change Support Analyst
4 weeks ago
Pune, Maharashtra, India UBS Full timeBusiness DivisionsGroup FunctionsYour roleDo you have a knack for incident and change management Are you at your best when coordinating collaborating and supporting others Do you like to interactWe re looking for someone like that to be the center point for monitoring incident problem and change management across our global Data Center and Mission...
-
Senior Incident Manager
3 hours ago
Pune, Maharashtra, India FIS Full time ₹ 1,04,000 - ₹ 1,30,878 per yearSenior Incident Manager - 24/7 Rotational Shifts - 8 to 12 Yrs ExperienceAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative,...
-
Security Incident responder
4 days ago
Pune, Maharashtra, India Hansen Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout The RoleExciting opportunity for an experienced Security Incident Responder to join our Global Information Security Team in Pune, India. Take a key role in driving success as you coordinate and lead security incident response activities across time zones, ensuring timely detection, triage, and resolution of security events. You'll work closely with...
-
Incident Manager
4 days ago
Pune, Maharashtra, India Epiq Softech Full time ₹ 20,00,000 - ₹ 25,00,000 per yearEnsures that IT services are delivered effectively and efficiently. Incident and Problem Management are services under the ITIL Service Operation process. Responsible for working with small to medium service deficiencies to ensure that normal service operation is restored as quickly as possible and minimize adverse impact on the business. Responsible for...
-
Senior Technical Incident Manager
2 weeks ago
Pune, Maharashtra, India Cerence AI Full time ₹ 12,00,000 - ₹ 36,00,000 per yearA Moving Experience.Principal Duties and ResponsibilitiesProvide oversight and strategic coordination of end-to-end service delivery across critical platforms and systems.Proactively identify service trends, recurring issues, and systemic failures, and lead efforts to drive permanent resolutions.Lead root cause analysis (RCA) and post-incident reviews with...