Cohesity Data Protection Specialist

Cohesity Data Protection SpecialistThis role has been designed as Onsite with an expectation that you will primarily work from an HPE partner customer office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in todays complex world Our culture thrives on finding new and better ways to accelerate whats next We know diverse backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE HPE PointNext is our innovative IT services organization It provides the expertise to advise integrate and accelerate our customers outcomes from their digital transformation - giving clients the most effective solutions for a fast-paced modern business along with the expertise to achieve maximum business benefit and to deliver better experiences Job Family Definition Customer Solution Centers are made up of teams that provide remote offsite service customer access pre-sales post-sales and service delivery Technical teams focus is to solve various business systems and applications problems for customers onsite engineering personnel and Authorized Service Providers on standard specialized or complex systems Management Level Definition Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives Works on problems of diverse complexity and scope May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process Exercises independent judgment to identify and select a solution Ability to handle most unique situations May seek advice in order to make decisions on complex business issues What youll do Responsibilities Successfully resolve technical issues hardware and software from incoming internal or external businesses and end user s contacts and proactive notification systems Respond to service product technical and customer- relations questions on subjects such as features specifications and repairs on current and discontinued products parts and options based on customer entitlement warranty through mission-critical Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process Review and may resolve complex business issues Excellent communication skills Add case resolution to KMS Understand and utilize Information Technology Information Libraries ITIL Represent the company in a face to face customer location visit industry conference trade show vendor meeting etc Partners frequently with the Sales Pursuit team As an Cohesity Engineer you will be responsible for providing technical expertise in troubleshooting and maintaining Cohesity data management software for our enterprise customers The ideal candidate should have a strong technical background in storage virtualization backup and disaster recovery technologies as well as experience in configuring and administering data management solutions Technical Skills Strong Knowledge on virtualization technologies including VMware Hyper-V and KVM Strong understanding about the HPE Server products HPE Blade DL ML and Apollo Strong understanding on the of Linux VI directory structures scripting and Networking Vlan jumbo frames flow control Strong Knowledge on Virtual Machine snapshots and VMware VDP Provide technical support to customers and troubleshoot issues related to Cohesity software and hardware Strong knowledge with backup and recovery technologies including Cohesity Develop and maintain technical documentation and knowledge base articles Stay up-to-date with new features and updates of Cohesity software and apply them in the relevant environments Collaborating with cross-functional teams to identify and resolve issues Provide technical leadership to the engineering team and mentor junior engineers Collaborate with HPE Account teams and support teams to provide solutions to customer issues and feedback for product improvements Follow the ITIL Incident Management process to investigate diagnose and resolve incidents related to Simplivity solutions Certification ITIL VMware Certified Professional VCP Cohesity Certified Specialist Exam What you need to bring Education and Experience Required Vocational apprenticeship certification completion May be technical or non-technical May include on- the-job training in addition to studies In some locations completion may be recognized by diploma Advanced programs may be 2 years Associate degree first attainable degree at the post-high school level Typically 2 year completion beyond High School level i e Associate of Arts GCE A level Singapore etc or equivalent experience BA BS or equivalent experience preferred 3-5 years experience in relevant technologies and customer environments Relevant industry qualification where applicable Knowledge and Skills Excellent verbal and written communication skills in language to be supported Experience in troubleshooting in a technical environment Excellent analytical and problem solving skills Software and hardware knowledge of computing storage and peripheral devices Advanced proficiency with case management databases and tools Superior customer service skills Phone and remote support Partners frequently with the Sales Pursuit team Ability to solve and document solutions for usage of other technicians and customers Ability to mentor new agents Ability to lead resolution activities with escalated customers Ability to contribute to technical action plans Focus on one or more product lines for example proactive reactive storage enterprise systems etc Additional Skills Accountability Accountability Action Planning Active Learning Active Listening Bias Business Growth Business Planning Coaching Commercial Acumen Creativity Critical Thinking Cross-Functional Teamwork Customer Experience Strategy Customer Solutions Data Analysis Management Data Collection Management Data Controls Design Thinking Empathy Follow-Through Growth Mindset Intellectual Curiosity Long Term Planning Managing Ambiguity 5 more What We Can Offer You Health WellbeingWe strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional DevelopmentWe also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Diversity Inclusion BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness We know diverse backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india servicesandsupportJob ServicesJob Level SpecialistHPE is an Equal Employment Opportunity Veterans Disabled LGBT and Affirmative Action employer We are committed to diversity and building a team that represents a variety of backgrounds perspectives and skills We do not discriminate and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global diverse team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO F M Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories