Small Deal Desk Services Advisor

We are looking for a Small Deal Desk Services Advisor to join our Back Office Sales team In this role you will be instrumental in supporting the Services Sales and Delivery teams by facilitating the creation processing and execution of Statements of Work SOWs and Change Requests CRs for Professional Services engagements These engagements play a critical role in deepening Blue Yonder s customer relationships and ensuring the successful implementation and adoption of our software solutions What you ll do Act as a trusted advisor to Blue Yonder s account teams collaborating closely to understand their business needs and support end-to-end commercial processing of SOWs and CRs for solutions valued under 100K Collaborate cross-functionally with Services Sales Services Pre-Sales and Project Management to ensure alignment of scope pricing and deliverables Support customer and prospect engagement for contract development and processing needs as requested by the field teams Conduct regular check-ins with account teams and customers to ensure satisfaction with commercial documentation and uncover opportunities for additional services Proactively identify escalate and help resolve customer issues related to commercial processing Ensure Compliance Verify all SOWs and CRs comply with internal policies legal guidelines and pricing governance before submission for approval or signature Coordinate Approvals Manage routing and tracking of commercial documents through the appropriate approval workflows Document Management Maintain accurate and organized records of all commercial documents approvals and communications for audit readiness and internal transparency Support Forecasting Reporting Provide input to sales and services leadership on deal pipeline volume and trends based on processed documents and customer activity Template and Tool Management Assist in maintaining and improving templates checklists and tools used in commercial document creation and processing Feedback Loop Actively gather feedback from account teams and customers to identify pain points and propose process enhancements Time-to-Contract Optimization Work towards streamlining deal desk workflows to reduce turnaround times and improve efficiency and actively contribute to the ongoing improvement of deal desk processes documentation standards and best practices What we are looking for Strong interpersonal skills with the ability to build effective working relationships across internal teams and with customers Excellent written and verbal communication skills with attention to clarity and professionalism Demonstrated ability to understand customer needs and translate them into effective commercial solutions Familiarity with supply chain processes and systems is a strong plus Experience using Generative AI tools to streamline or support commercial processes is highly desirable Proven ability to thrive in a fast-paced environment managing multiple priorities and deadlines effectively Flexibility to support regional time zones and collaborate with global teams Preferred Experience Bachelor s degree in business Information Technology or a related discipline 2 years of experience in customer service consulting or a similar client-facing role Any experience in a Deal Desk Sales Operations or Professional Services environment is a plus Familiarity with supporting services or SaaS-based offerings is highly desirable Exposure to sales enablement or customer success functions is a strong plus Familiar with CRM tools such as Salesforce What You ll Gain High-impact visibility across sales services and customer success functions Opportunity to help shape the foundation of scalable deal support processes A collaborative supportive remote work culture focused on customer outcomes and continuous improvement Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status