IT Infrastructure Service Desk Agent

3 days ago

bangalore, India Eurofins Full time

Need to work with Extended shift 1, 2, 3 on rotational basis.This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focusYou must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levelsThe roles and the responsibilities of this position are diverse on a day-to-day basis and it's therefore important to be open-minded and able to deal with changeQualificationsHard skills:You should have a good command of written and spoken English and a Strong understanding of ITIL conceptsIncident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etcYou need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS OfficeO365, , Azure, Exchange, Server Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, VMWare or equivalent will be beneficialYou will be also dealing with network connectivity, TCI/IP, firewalls, Vlan, Ethernet, etcExperience:If you have 18+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from youSoft skills:We are looking for someone who works well with other members of the global team, can represent our team when working remotely, and collaborate with labs around the worldForward-thinking mindset, looking for ways to increase productivity, efficiency and identify process improvements will make you a good candidateThis role will require time management, prioritization and organization skillsIf you can handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment.Qualifications If you have 18+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you.

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