Process Excellence Manager
6 days ago
Job Description Supertails is on a mission to redefine pet care through innovation, empathy, and efficiency. We are seeking a Process Excellence Manager who will play a pivotal role in shaping customer experience, driving automation, and building scalable systems that reduce manual dependency. This role requires a strategic thinker with strong execution skills, deep understanding of e-commerce ecosystems, and the ability to stay ahead of emerging AI functionalities to keep Supertails at the industry forefront. Key Responsibilities 1. Customer Experience & Support Excellence Own and optimize customer interaction channels (calls, chats, emails) to deliver faster, empathetic, and more consistent support. Identify bottlenecks in customer journeys and lead cross-functional initiatives to resolve them. Build robust order-to-contact processes, ensuring seamless handoffs across supply chain, product, operations, and support. 2. Automation & AI-Driven Transformation Lead automation initiatives across support and operational functions to minimize manual effort and reduce human dependency. Stay ahead of the curve on AI-driven tools and functionalities; identify and deploy cutting-edge solutions that keep Supertails differentiated in customer experience. Collaborate with product and technology teams to co-create scalable automation frameworks integrated into core systems. 3. Process & Ecosystem Building Design and implement standard operating procedures across customer and supply chain touchpoints. Develop scalable process ecosystems that enable sustainable growth while ensuring consistency in service quality. Drive adoption of continuous improvement practices (Lean, Six Sigma, Kaizen) to achieve operational excellence. 4. Insights & Strategy Use data and analytics to measure impact, track KPIs, and surface actionable insights for leadership. Partner with product, supply chain, and business teams to ensure process improvements align with organizational goals. Anticipate future needs of the e-commerce ecosystem and proactively design solutions that enhance agility and competitiveness. Requirements 37 years of experience in process excellence, customer experience, or operations roles in an e-commerce, technology, or consumer-facing business. Strong understanding of e-commerce supply chain, order-to-contact workflows, and customer support ecosystems. Proven ability to design and scale automation and experience with AI tools and digital transformation projects. Strategic thinker with hands-on execution capability; able to balance long-term vision with immediate business needs. Analytical, data-driven, and adept at using insights to influence decisions. Excellent collaboration skills with proven success working with product and technology teams. Exposure to continuous improvement methodologies is a plus. Why Join Us Lead transformative projects that directly shape the future of customer experience in a fast-growing pet care brand. Work at the intersection of operations, technology, and product innovation, with high leadership visibility. Be part of a mission-driven team that values innovation, ownership, and impact.
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Process Excellence Manager
4 weeks ago
Bengaluru, Karnataka, India, Karnataka TE Connectivity Full timeThis role conceives and drives sustainable process improvements in DDN procurement by simplifying, standardizing, and automating processes and workflows. It aims to drive agility in internal collaboration, decision-making, supplier engagement and cross-functional collaboration while leveraging data, reporting, insights and digitalization to enhance...
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Process Excellence Manager
17 hours ago
India myGwork - LGBTQ+ Business Community Full timeJob Description This job is with Pfizer, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Use Your Power for Purpose At Pfizer, our mission is to cultivate a best-in-class culture of continuous improvement and project management that empowers colleagues...
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Process Excellence Manager
2 weeks ago
Bengaluru, Karnataka, India Classic Fashion Apparel Industry Ltd. Co. Full time ₹ 6,00,000 - ₹ 12,00,000 per yearManager – Process ExcellenceWork Location:Aqaba, Jordan (On Site)Reports to: General Manager – GIA ApparelsGIA Apparels, one of Jordan's leading apparel manufacturers with 8,000+ employees, is seeking aManager – Process Excellenceto strengthen systems and drive a culture of continuous improvement.What you'll doEnsure company processes are documented,...
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Process Excellence Manager
4 weeks ago
Pune, Maharashtra, India, Maharashtra Talks About People HR Solutions Full timeWe are exclusively seeking only Six Sigma Black Belt professionals currently working at Manager or Senior Manager level to lead impactful Process Excellence initiatives. Operations Manager – Process Excellence Location: Pune, Maharashtra Type: Full-Time | Hybrid (3 days in office) Experience: 10-17 Years (with strong Lean Six Sigma expertise - Black...
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Process Excellence Manager
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Process Excellence Manager
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Bengaluru, Karnataka, India Curriculum Associates Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAt Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences...
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Process Excellence Manager
4 weeks ago
Hyderabad, Telangana, India, Telangana Sutherland Full timeSutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities: Continuous Improvement...
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Manager – Process Excellence
1 week ago
Bengaluru, Karnataka, India ResultsCX Full time ₹ 20,00,000 - ₹ 25,00,000 per yearDescriptionSenior Manager – Process ExcellenceAbout the RoleWe're looking for a dynamic and results-oriented Manager – Process Excellence with a passion for driving transformation, optimizing operations, and embedding a culture of continuous improvement. This role will serve as a key change agent within the organization, leveraging Lean Six Sigma,...
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Process Excellence Manager
7 days ago
Bengaluru, Karnataka, India TE Connectivity Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThis role conceives and drives sustainable process improvements in DDN procurement by simplifying, standardizing, and automating processes and workflows. It aims to drive agility in internal collaboration, decision-making, supplier engagement and cross-functional collaboration while leveraging data, reporting, insights and digitalization to enhance...
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Manager - Process Excellence (RCM)
4 weeks ago
India CompuGroup Medical SE & Co. KGaA Full timeJob Description Create the future of e-Health together with us by becoming a Manager Process Excellence (RCM) At CompuGroup Medical, our mission is to build groundbreaking solutions for digital healthcare. We aim to revolutionize how healthcare professionals produce, access, and utilize information, enabling them to focus on the core value of their work:...
