Application Support Lead

18 hours ago

Guwahati India Jio Full time

Job Description

Skills:
monitoring tools, database, RHOS, cloud platforms, Application Support, Operating Systems,

Role: Application Support Operations

Experience: 8+

Qualification: BE/B.Tech/MCA with 60%

Role & Responsibility

Understanding the entire application lifecycle, and ensure smooth operations and maintenance.

Should have working experience of managing a large scale enterprise deployment.

- Troubleshooting and Problem-Solving:

Identifying and resolving application-related issues, including root cause analysis, is a core responsibility.

- Cloud Technologies:

Familiarity with cloud platforms (RHOS / AWS / Azure / GCP) and their services relevant to application operations.

- Monitoring and Logging:

Experience with application performance monitoring tools and logging systems for proactive issue detection.

- Security Best Practices:

Understanding and implementing security measures to protect applications and data.

- Database Management:

Knowledge of database concepts and management tools relevant to the applications supported.

Soft Skills

- Team Leadership and Management:

Ability to motivate, mentor, and manage a team of application support engineers.

- Communication Skills (Written & Verbal):

Effectively communicating technical issues to both technical and non-technical audiences.

- Problem-Solving and Critical Thinking:

Analyzing complex issues, identifying root causes, and developing effective solutions.

- Project Management:

Managing application-related projects, including timelines, resources, and risk assessment.

- Time Management:

Prioritizing tasks and managing time effectively to meet deadlines and service level agreements (SLAs).

- Adaptability:

Adjusting to changing priorities and technologies in a dynamic environment.

- Conflict Resolution:

Managing conflicts within the team and with other stakeholders.

- Interpersonal Skills:

Building and maintaining positive working relationships with team members, other departments, and vendors.

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