Application Support Lead
3 weeks ago
Job Description
Skills:
monitoring tools, database, RHOS, cloud platforms, Application Support, Operating Systems,
Role: Application Support Operations
Experience: 8+
Qualification: BE/B.Tech/MCA with 60%
Role & Responsibility
Understanding the entire application lifecycle, and ensure smooth operations and maintenance.
Should have working experience of managing a large scale enterprise deployment.
- Troubleshooting and Problem-Solving:
Identifying and resolving application-related issues, including root cause analysis, is a core responsibility.
- Cloud Technologies:
Familiarity with cloud platforms (RHOS / AWS / Azure / GCP) and their services relevant to application operations.
- Monitoring and Logging:
Experience with application performance monitoring tools and logging systems for proactive issue detection.
- Security Best Practices:
Understanding and implementing security measures to protect applications and data.
- Database Management:
Knowledge of database concepts and management tools relevant to the applications supported.
Soft Skills
- Team Leadership and Management:
Ability to motivate, mentor, and manage a team of application support engineers.
- Communication Skills (Written & Verbal):
Effectively communicating technical issues to both technical and non-technical audiences.
- Problem-Solving and Critical Thinking:
Analyzing complex issues, identifying root causes, and developing effective solutions.
- Project Management:
Managing application-related projects, including timelines, resources, and risk assessment.
- Time Management:
Prioritizing tasks and managing time effectively to meet deadlines and service level agreements (SLAs).
- Adaptability:
Adjusting to changing priorities and technologies in a dynamic environment.
- Conflict Resolution:
Managing conflicts within the team and with other stakeholders.
- Interpersonal Skills:
Building and maintaining positive working relationships with team members, other departments, and vendors.
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