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Application Support Lead

2 weeks ago

Guwahati, Assam, India Jio Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role: Application Support Operations

Experience: 8+

Qualification: BE/B.Tech/MCA with 60%

Role & Responsibility:

Understanding the entire application lifecycle, and ensure smooth operations and maintenance.

Should have working experience of managing a large scale enterprise deployment.

  • Troubleshooting and Problem-Solving:

Identifying and resolving application-related issues, including root cause analysis, is a core responsibility.

  • Cloud Technologies:

Familiarity with cloud platforms (RHOS / AWS / Azure / GCP) and their services relevant to application operations.

  • Monitoring and Logging:

Experience with application performance monitoring tools and logging systems for proactive issue detection.

  • Security Best Practices:

Understanding and implementing security measures to protect applications and data.

  • Database Management:

Knowledge of database concepts and management tools relevant to the applications supported.

Soft Skills:

  • Team Leadership and Management:

Ability to motivate, mentor, and manage a team of application support engineers.

  • Communication Skills (Written & Verbal):

Effectively communicating technical issues to both technical and non-technical audiences.

  • Problem-Solving and Critical Thinking:

Analyzing complex issues, identifying root causes, and developing effective solutions.

  • Project Management:

Managing application-related projects, including timelines, resources, and risk assessment.

  • Time Management:

Prioritizing tasks and managing time effectively to meet deadlines and service level agreements (SLAs).

  • Adaptability:

Adjusting to changing priorities and technologies in a dynamic environment.

  • Conflict Resolution:

Managing conflicts within the team and with other stakeholders.

  • Interpersonal Skills:

Building and maintaining positive working relationships with team members, other departments, and vendors.