Application Support Lead

23 hours ago


Guwahati, Assam, India Jio Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role: Application Support Operations

Experience: 8+

Qualification: BE/B.Tech/MCA with 60%

Role & Responsibility:

Understanding the entire application lifecycle, and ensure smooth operations and maintenance. 

Should have working experience of managing a large scale enterprise deployment.

  • Troubleshooting and Problem-Solving:

Identifying and resolving application-related issues, including root cause analysis, is a core responsibility. 

  • Cloud Technologies:

Familiarity with cloud platforms (RHOS / AWS / Azure / GCP) and their services relevant to application operations. 

  • Monitoring and Logging:

Experience with application performance monitoring tools and logging systems for proactive issue detection. 

  • Security Best Practices:

Understanding and implementing security measures to protect applications and data. 

  • Database Management:

Knowledge of database concepts and management tools relevant to the applications supported. 

Soft Skills:

  • Team Leadership and Management:

Ability to motivate, mentor, and manage a team of application support engineers. 

  • Communication Skills (Written & Verbal):

Effectively communicating technical issues to both technical and non-technical audiences. 

  • Problem-Solving and Critical Thinking:

Analyzing complex issues, identifying root causes, and developing effective solutions. 

  • Project Management:

Managing application-related projects, including timelines, resources, and risk assessment. 

  • Time Management:

Prioritizing tasks and managing time effectively to meet deadlines and service level agreements (SLAs). 

  • Adaptability:

Adjusting to changing priorities and technologies in a dynamic environment. 

  • Conflict Resolution:

Managing conflicts within the team and with other stakeholders. 

  • Interpersonal Skills:

Building and maintaining positive working relationships with team members, other departments, and vendors. 



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