Cloud Vdi And Cloud Engineer

Req ID 327041NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Cloud VDI and Cloud Engineer to join our team in Noida Uttar Pradesh IN-UP India IN Key Responsibilities - Cloud VDI Support - Proactively monitor VDI performance capacity and availability - Respond to alerts incidents and service requests within defined SLAs - Triage and resolve technical issues escalating as needed - Diagnose and resolve VDI-related issues e g login failures session disconnects slow performance - Perform root cause analysis to identify long-term solutions - Work closely with vendors and internal teams to escalate complex issues - Execute routine maintenance tasks such as software updates system patching and version upgrades - Maintain and optimize virtualization solutions e g Citrix VMware Horizon Microsoft Remote Desktop - Document technical procedures troubleshooting steps and solutions in a knowledge base - Produce regular status reports and incident summaries for management and stakeholders - Collaborate in creating and maintaining technical documentation for infrastructure changes - Partner with various teams Network Storage Security to ensure system reliability and security compliance - Provide clear communication to stakeholders about system changes incidents and resolutions - Assist in planning for capacity scalability and enhancements to meet business requirementsQualifications and Skills - Bachelor s degree in Computer Science Information Technology or a related field preferred - 7 years of experience in an IT support role with at least 5-7 years of experience in VDI administration or support - Hands-on experience with Cloud VDI Microsoft Remote Desktop Services - Strong grasp of virtualization technologies e g VMware vSphere Microsoft Hyper-V - Familiarity with network storage and server hardware concepts that affect VDI performance - Excellent troubleshooting abilities and a methodical approach to problem-solving - Strong communication skills to interact with technical and non-technical stakeholders - Ability to work effectively under pressure in a fast-paced 24x7 support environment - Customer-oriented mindset with a commitment to delivering high-quality service Additional Requirements - Willingness to work in rotating shifts or on-call schedules including nights weekends and holidays - Ability to obtain and maintain relevant certifications e g Citrix Certified Associate - Virtualization VMware Certified Professional is a plusAbout NTT DATANTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us atNTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click