Citrix VDI SME

Job Description Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a Citrix VDI at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world. There's never a typical day as a Citrix VDI at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times Yes But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Job Responsibilities: Required Skills & Experience: - 7-10 years of enterprise IT experience, with at least 6+ years in Citrix VDI and/or Azure Virtual Desktop (AVD) support. - Strong knowledge of Citrix Virtual Apps & Desktops, Citrix Studio/Director, Citrix Cloud, NetScaler ADC. - Hands-on with AVD components (host pools, session hosts, FSLogix profiles, scaling plans, MSIX App Attach). - Proficiency in Windows Server, Active Directory/Entra ID, Group Policies, and profile management. - Skilled in PowerShell scripting for VDI automation and reporting. - Experience with performance monitoring tools (Citrix Director, ControlUp, Azure Monitor). - Exposure to image lifecycle management and patch compliance in VDI. Cloud VDI Operations & Maintenance - Validate and maintain the health of Citrix VDI/AVD environments through Citrix Director, Studio, and Azure Portal. - Create and manage machine catalogs, delivery groups, host pools, and session hosts. - Perform FSLogix profile management, user profile cleanup, and policy enforcement. - Manage golden image / master image lifecycle (patching, updating, versioning). - Configure and manage Citrix StoreFront, Citrix Workspace App, and NetScaler ADC gateways. - Handle printer mapping, drive mapping, and resource redirection policies for users. Cross-Platform & Cloud Integration - Deploy and configure AVD host pools, scaling plans, and MSIX app attach. - Integrate Citrix Cloud/AVD with Active Directory, Entra ID (Azure AD), Intune, and conditional access. - Enable multi-cloud VDI validation (Azure, AWS, GCP) and compatibility testing. - Manage VDI application publishing (Citrix Virtual Apps, RemoteApps). - Support onboarding of new workloads, apps, and users into Citrix VDI and AVD. - Implement Azure Virtual Network integration and manage storage (Azure Files, Azure NetApp Files). Monitoring & Troubleshooting - Monitor session health, logon times, latency, and resource consumption using Citrix Director, ControlUp, and Azure Monitor. - Troubleshoot user login failures, black screens, profile corruption, and slow session performance. - Resolve Citrix HDX issues (ICA latency, USB redirection, audio/video optimization). - Debug Azure Virtual Desktop session host failures and scaling issues. - Analyze event viewer logs, Citrix UPM/FSLogix logs, and Azure diagnostics for RCA. - Perform VDI capacity planning and scaling for peak demand. Documentation & Governance - Maintain and update SOPs, runbooks, and configuration baselines for Citrix and AVD. - Document image version changes, patch cycles, and rollback procedures. - Prepare capacity/utilization reports (concurrent sessions, storage usage, licensing consumption). - Ensure compliance with VDI security baselines (CIS hardening, MFA integration, session policies). - Participate in change/release management processes for new features and rollouts. - Soft Skills: - Strong troubleshooting and analytical skills for complex user-facing VDI issues. - Excellent communication and client engagement abilities for handling escalations. - Ability to work in a collaborative, multi-cloud, multi-vendor environment. - Willingness to operate in a 24x7 support model if required. Nice-to-Have (Preferred): - Experience with Citrix App Layering, Citrix WEM (Workspace Environment Management). - Knowledge of AVD automation with Azure ARM templates or Terraform. - Familiarity with Cloud VDI cost optimization strategies. - Certifications: - Citrix Certified Professional (CCP-V/CCA-V) - Microsoft Certified: Azure Virtual Desktop Specialty - ITIL v3/v4 Foundation certification. Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.