Vdi System Admin Ii
7 days ago
**Details**:
Who we are
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Why we are different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA
Flat organizational structure, which enables faster communication and decision-making;
Look for yourself
Quickly troubleshoot, analyze, and resolve VDI related issues
Perform capacity planning through ongoing monitoring, alerting, and reporting of resource utilization levels and errors in the environment
Proactively identify and help resolve issues or problems before they become critical
Develop, maintain, and audit all VDI related documentation as it relates to architecture, configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, support contacts, etc.
Provide knowledge transfer and detailed design/operational documentation to colleagues and develop resources to train support personnel to provide Tier I support to end users
Coordinates work with project delivery organization to support the successful completion of medium to large enterprise projects
Work with vendors and management on all VDI related hardware, software, licensing, and service engagements
Participates in incident, asset, change and problem management and continuous improvement of VDI platform
Works with cyber security to maintain and monitor system security measures as well as owning system security plans and documentation
Demonstrated experience with patch and upgrade methodology for front-end and back-end VDI platform systems
5+ Years experience in Azure Virtual Desktop or Citrix VDI administration
Good knowledge of other Citrix products like NetScaler, WanScaler, edgesight, password manager etc.
Manage Active Directory / domain for Citrix related systems -Manage and support Citrix Clusters / HA systems
Satisfactory experience on Citrix Technologies (Citrix Cloud, MCS, PVS, App Layering, Citrix Policies, Citrix Gateway, StoreFront, Workspace and Director)
Proficient with Citrix XenApp version 7.x and higher including administration and management
Experienced in Nerdio, Azure Image Builder, Intune, AVD Image administration, patching and update etc.
Well versed with ITSM tools like Servicenow, Cherwell, Remedy and processes
Excellent interpersonal and communication skills, including strong listening skills
Ability to create and manage Operational Runbooks, SOPs etc.
Automate Azure Virtual Desktop management tasks
Monitor and manage Azure Virtual Desktop performance, health
Perform server health check-ups such as resource utilization, Zombie processes
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