Vdi System Admin Ii

1 week ago

Noida, India Stefanini, Inc Full time

**Details**:
Who we are

For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Why we are different

Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA

Flat organizational structure, which enables faster communication and decision-making;
Look for yourself

Quickly troubleshoot, analyze, and resolve VDI related issues

Perform capacity planning through ongoing monitoring, alerting, and reporting of resource utilization levels and errors in the environment

Proactively identify and help resolve issues or problems before they become critical

Develop, maintain, and audit all VDI related documentation as it relates to architecture, configuration, processes, service records, asset inventories, topologies, administration manuals, job instructions, support contacts, etc.

Provide knowledge transfer and detailed design/operational documentation to colleagues and develop resources to train support personnel to provide Tier I support to end users

Coordinates work with project delivery organization to support the successful completion of medium to large enterprise projects

Work with vendors and management on all VDI related hardware, software, licensing, and service engagements

Participates in incident, asset, change and problem management and continuous improvement of VDI platform

Works with cyber security to maintain and monitor system security measures as well as owning system security plans and documentation

Demonstrated experience with patch and upgrade methodology for front-end and back-end VDI platform systems

5+ Years experience in Azure Virtual Desktop or Citrix VDI administration

Good knowledge of other Citrix products like NetScaler, WanScaler, edgesight, password manager etc.

Manage Active Directory / domain for Citrix related systems -Manage and support Citrix Clusters / HA systems

Satisfactory experience on Citrix Technologies (Citrix Cloud, MCS, PVS, App Layering, Citrix Policies, Citrix Gateway, StoreFront, Workspace and Director)

Proficient with Citrix XenApp version 7.x and higher including administration and management

Experienced in Nerdio, Azure Image Builder, Intune, AVD Image administration, patching and update etc.

Well versed with ITSM tools like Servicenow, Cherwell, Remedy and processes

Excellent interpersonal and communication skills, including strong listening skills

Ability to create and manage Operational Runbooks, SOPs etc.

Automate Azure Virtual Desktop management tasks

Monitor and manage Azure Virtual Desktop performance, health

Perform server health check-ups such as resource utilization, Zombie processes

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