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International Customer Support
4 weeks ago
Key Responsibilities:
- Handle inbound and outbound calls from international customers.
- Respond to customer queries related to products, services, orders, or accounts.
- Provide real-time solutions in a professional and courteous manner.
- Log interactions accurately in CRM tools or internal systems.
- Escalate complex issues to the relevant team or supervisor.
- Meet defined service metrics such as response time, call quality, and customer satisfaction.
- Maintain confidentiality and follow company guidelines for data protection.
Eligibility Criteria:
- Education: Any graduate (B.A, B.Com, BBA, BCA, B.Sc, etc.).
- Experience: Freshers or up to 1 year of experience in customer service/BPO.
- Communication Skills:
- Fluent spoken English with a neutral or global accent.
- Good written English for documentation and basic email/chat interactions.
Required Skills:
- Basic computer literacy (MS Office, typing, internet usage).
- Willingness to work in night shifts and rotational week-offs.
- Strong problem-solving and interpersonal skills.
- Ability to stay calm and empathetic under pressure.
