Customer Support Officer

3 weeks ago

Hyderabad, Telangana, India Raiqa AI Health Full time

Job Title: Customer Support Officer

Industry: Healthcare AI

Location: Hyderabad

Experience: 0 to 1 years

Salary: CTC ₹3.5 LPA

Immediate joiner's preferred

Role Overview:

The Customer Support Officer (Medi-Tech customer support Officer) will serve as the primary point of contact for practitioner's, patients, and internal teams, providing expert assistance and support related to health-tech products and services. This role requires excellent communication abilities to effectively resolve inquiries and issues.

Key Responsibilities:

  • Respond promptly and professionally to customer enquiries via phone, email, live chat, or other communication channels.
  • Provide clear guidance and technical support to healthcare providers and patients using health-tech applications or platforms.
  • Assist with onboarding, training, and helping users navigate the software or solutions, ensuring seamless integration into clinical workflows.
  • Log, track, and escalate issues or complaints to appropriate teams while maintaining detailed records.
  • Collaborate internally with product, IT, and clinical teams to relay customer feedback and contribute to product improvements.
  • Maintain confidentiality and adhere to privacy and data protection standards applicable in the Australian healthcare industry.
  • Stay informed about developments and regulations in the Australian healthcare sector to better support customers.
  • Participate in continuous learning to improve customer service skills and product knowledge.

Essential Skills and Qualifications:

  • Excellent verbal and written communication skills with a focus on active listening, clarity, and empathy.
  • Strong problem-solving abilities and patience in handling diverse customer situations.
  • Proficiency with customer relationship management (CRM) tools and general computer skills.
  • Ability to work collaboratively in a team and manage multiple tasks efficiently.
  • Ready to work in shifts
  • Having their own laptop & Internet connection.

Good to have :

  • Basic knowledge of the Australian healthcare system and its regulatory environment will be an added advantage.
  • Experience in customer support, preferably within healthcare, health-tech, or related sectors.

Desirable Attributes:

  • Understanding of healthcare data standards and compliance requirements.
  • Familiarity with ITIL processes or incident management frameworks.
  • Passion for improving healthcare outcomes through technology.

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