Field Service Engineer

Job Description For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential. SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. Learn about the Danaher Business System which makes everything possible. Are you looking to use your knowledge and experience to be part of the largest and most experienced team of LCMS FSEs to meet critical customer demands The Filed Service Engineer is responsible for delivering qualitative services to our end customers thereby increasing customer delight and helping retain and gain market share. He/She will learn and implement DBS Tools which will help spur growth of the individual and gain the skills to manage the operations efficiently. This position is part of the EMEAI Field Service team and will be located in Gurgaon In This Role, You Will Have The Opportunity To - Carrying out high quality Installation, maintenance, and Repairs of Sciex LC and LCMS - Performing Qualification of LC and MS - Performing troubleshooting of complex problems related to Workflow and Hardware - Demonstrating the operations of the LC-MS/MS instruments to customers - Completing all administrative duties as per standard work and processes - Maintaining own calibrated tools to ensure delivery of quality services - Ensuring that response time, down time, MTTR, First Time Fix targets are met as per the set goals - Ensuring quality service support is provided to assigned accounts/calls by collaborating with all stakeholders and achieve high customer satisfaction scores - Completing all assigned trainings on time The Essential Requirements Of The Job Include - MSc/BE in Electronics or Instrumentation; Specialization in Analytical Instrumentation - 7+ Years of experience related to instruments like Mass Spec, HPLC, GC, LCMS etc - Flexibility to travel frequently at short notice - Excellent communication skills (written and oral) It would be a plus if you also possess previous experience in: - Understanding of analytical instrumentation in research - Proficiency in MS-Office, Salesforce, PowerBI SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide. Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.