▷ Only 24h Left Delivery Lead

3 weeks ago

Chennai, India BCT Full time

Job Description Key Responsibilities: - Project Delivery Management: - Lead and manage the planning and execution of multiple projects, ensuring timelines, deliverables, and quality standards are met. - Develop and implement processes and procedures to ensure efficient and effective project delivery. - Risk Management: - Identify potential operational and delivery risks and develop mitigation strategies to ensure smooth project execution and service levels are maintained. - Governance and Strategy Implementation: - Contribute to the development of systems, processes, and procedures for governance initiatives. - Communicate the outcomes to ensure the adoption of new policies, processes, and systems across the business unit. - Reporting and Documentation: - Prepare briefings, submissions, and presentations to support project/program delivery. - Develop business cases and provide routine and ad hoc reports on operational performance, identifying trends, forecasts, and risks requiring management intervention. - Stakeholder Management: - Cultivate and maintain relationships with key decision-makers and stakeholders within the banking sector. - Collaborate with cross-functional teams to ensure seamless delivery of solutions to clients. - Client Relationship Management: - Maintain positive relationships with clients, ensuring their needs are met and providing regular updates on service delivery. - Address client inquiries and concerns promptly, ensuring high levels of client satisfaction. - Service Delivery Coordination: - Coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner. - Track and monitor service performance, identify areas for improvement, and implement necessary changes. - Compliance with Service Level Agreements (SLA): - Ensure that all SLAs are met and services provided meet required quality standards. - Ensure onsite engineers maintain SLAs. - Budget and Resource Management: - Manage project budgets, ensuring effective resource allocation and keeping costs within budget. - Team Management: - Build, maintain, and lead high-performing teams while fostering a positive and collaborative work environment. - Account Management: - Monitor and report the performance of key accounts regularly. - Responsible for achieving and maintaining high Customer Satisfaction (CSAT) scores. - Vendor and Procurement Management: - Manage third-party vendor and procurement cycles, ensuring vendors supply quality deliverables regularly. - Address any discrepancies in vendor performance. - Business Development and Product Knowledge: - Identify and cultivate business opportunities from existing customers. - Maintain a deep understanding of BCT Digital's RegTech products and their competitive positioning in the market. Qualifications: - Education: - Bachelor's degree in Engineering or MCA. - Experience: - 12-15 years of experience in project delivery with a proven track record of achieving and exceeding project delivery goals. - Skills: - Excellent communication, negotiation, and presentation skills. - Strong ability to manage multiple projects and stakeholders effectively. - Additional Requirements: - Willingness to travel as required.

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