Technical Customer Support Representative

Say hello to possibilities It s not everyday that you consider starting a new career We re RingCentral and we re happy that someone as talented as you is considering this role First a little about us we re the 2 billion global leader in cloud-based communications and collaboration software We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere at any time on any device This is where you and your skills come in We re currently looking for Technical Customer Support Representative Tier 1 Product Support Representative who can apply the knowledge of RingCentral services VOIP technology and networking hardware and software Provide technical support to RingCentral s customers Troubleshoot and repair RingCentral s solutions Understand network architecture required to support RingCentral s VoIP services Recommend network hardware software and design elements Answer technical questions solve technical problems and suggest appropriate workarounds Provide quick and accurate handling of support interactions - phone chat screen sharing email Handle and resolve customer inquiries questions complaints and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives Offer alternative solutions when appropriate if the issue is beyond the representative s training and scope of responsibility with the objective of resolving the customer s concerns Adhere to schedules guidelines and requirements in accordance with the Company s set policies and procedures Adhere to quality and performance requirements as set by business aligned with the periodic performance evaluation must be willing to undergo further training and assessment if the business needs Required Qualifications A high-school diploma is mandatory a bachelor s degree will be considered an advantage English proficiency level of C1 C2 Minimum of 2 years of work experience in a technical support and customer service environment in a BPO KPO or similar industry Basic Knowledge on VOIP networking routers and modems Strong customer service orientation Ability to work efficiently in a highly demanding team-oriented and fast paced environment Ability to work efficiently in a highly demanding team-oriented and fast paced environment Must possess effective organizational skills and time management skills Strong communication and collaboration skills Must be amenable to work in US shift Bonus Qualifications Experience in the high-tech industry preferably in IT Telco or data centers VOIP and networking Experience configuring updating and supporting VOIP solutions in a multi-location environment is a plus Networking IT or telecommunications certification is a plus What we offer Mediclaim benefits Paid holidays Casual Sick leave Privilege leave Bereavement leave Maternity Paternity leave Wellness programs coaching Employee referral bonus Professional development allowances Night shift allowances RingCentral s Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale What kind of scale Millions of users today and hundreds of millions tomorrow This is your chance to help imagine develop and deliver products that raise the technological bar and power human connections If you re a talented ambitious creative thinker RingCentral is the perfect environment to join a world class team and bring your ideas to life RingCentral s work culture is the backbone of our success And don t just take our word for it we are recognized as a Best Place to Work by Glassdoor the Top Work Culture by Comparably and hold local BPTW awards in every major location Bottom line We are committed to hiring and retaining great people because we know you power our success RingCentral offers on-site remote and hybrid work options optimized for the ways we work and live now About RingCentral RingCentral Inc NYSE RNG is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone TM MVP TM global platform More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces RingCentral empowers modern mobile and distributed workforces to communicate collaborate and connect via any mode any device and any location RingCentral is headquartered in Belmont California and has offices around the world RingCentral is an equal opportunity employer that truly values diversity We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status