Key Accounts Manager
3 weeks ago
Job Description
Essential Skills and Qualifications:
Experience: Minimum 5-8 years in Key Account Management within the Freight Forwarding/Logistics industry.
Education: Bachelor's degree
Strong relationship management and negotiation skills.
Excellent problem-solving and conflict-resolution abilities.
Strong analytical and reporting skills, with experience in preparing business review reports.
Ability to manage multiple accounts efficiently while ensuring top-quality service.
Key Responsibilities and Deliverables:
Account Management & Business Growth
- Drive business generation within assigned key accounts through deep selling and cross-selling initiatives.
- Build and maintain strong relationships with key clients to ensure long-term partnerships.
- Identify opportunities for expanding service offerings and enhancing customer satisfaction.
Customer Relationship & Service Excellence
- Manage customer complaints effectively, ensuring prompt resolution and high service standards.
- Develop and implement Standard Operating Procedures (SOPs) for operational efficiency and onboarding of key accounts.
- Conduct regular business reviews with customers to assess performance and identify areas for improvement.
Operational & Financial Management
- Ensure cost optimization while maintaining service quality.
- Oversee accurate and timely billing, invoice submissions, and statement reconciliations for key accounts.
- Monitor and drive the collection of payments from key accounts to maintain a healthy cash flow.
Reporting & Strategic Insights
- Prepare and submit value-added reports to key accounts, providing insights into business performance.
- Conduct periodic business reviews with key clients, presenting data-driven recommendations for improvement.
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