Newgen - Key Account Manager
3 weeks ago
Newgen Software is seeking a proactive and results-driven Engagement Manager to manage key customer relationships and ensure the successful delivery of our BPM and ECM solutions.
The ideal candidate will work closely with the Customer Relationship Management (CRM) team and Delivery Head to drive business growth, account expansion, and customer satisfaction.
Key Responsibilities:
Customer Relationship & Account Management.
- Serve as the single point of contact (SPOC) between the customer and Newgen's delivery and account management teams.
- Build and maintain strong relationships with key decision-makers and users.
- Position Newgen's products and services effectively to maximize customer engagement.
- Identify and drive new business opportunities within existing accounts as per the expansion targets.
Sales & Business Development Support.
- Actively participate in account mining activities, including POCs and demos to explore business expansion opportunities.
- Develop proposals for new opportunities and collaborate with CRM and Business Heads as required.
- Maintain and update all opportunities in Salesforce.com, following Newgen's OEA process and guidelines.
Qualifications & Skills.
- Proven experience in Enterprise or BFSI Account Management.
- Strong ability to build and maintain customer relationships, ensuring continued business growth.
- Sales-oriented mindset, capable of identifying new revenue opportunities and contributing to annual billing targets.
- Excellent customer focus, with the ability to manage priorities and ensure high service levels.
Why Join Newgen?.
Work with a global leader in BPM, ECM, Case Management, and Digital Automation.
Engage with top-tier clients in enterprise and BFSI sectors.
Competitive compensation package with opportunities for growth.
A dynamic, collaborative, and performance-driven work environment.
Location: Chennai.
If you are a strategic thinker with a passion for customer engagement and business growth, we invite you to be part of Newgen's success story.
Apply today.
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