Engagement Manager

3 weeks ago

Chennai, Tamil Nadu, India Newgen Software Full time
Role: Engagement Manager

Location: Chennai

The ideal candidate will be responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.

Responsibilities:

Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)

Positioning Newgen's Product and/or services to the customers.

Identify continuous growth opportunities for new business as per account expansion target.

Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses, and additional process deployment.

Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.

Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary.

Build proposals for the new opportunities and involve CRM / Business Head, as needed.

Create, review and periodic update of all opportunities at

Follow the OEA process and guidelines.

Build relationship with Key Decision Makers as well as Users.

Manage customer satisfaction and ensure high customer satisfaction.

Ensure for every delivery Client Sign-Off and acceptance are in place.

Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both)

Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition.

Responsible for the end-to-end delivery - takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates.

Lead or step in as a System Analyst, whenever required.

Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues.

What we need:

1. Good experience in Account Management (Enterprise OR BFSI)
2. Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target.
3. Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.
4. Strong customer Focus & Ability to establish and maintain effective work relationships at all levels.
5. Knowledge of system integration issues
6. Strong customer orientation and ability to establish and maintain effective work relationships at all levels.
7. Ability to gather and analyse data and draw logical conclusions.
8. Thorough understanding of Project Management methodologies and tools.
9. Good analytical capabilities and excellent time management skills.
10. Excellent oral and written communication skills including presentation skills.
11. Must be comfortable working with and cross-functional teams.

  • Engagement Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Positka Full time

    Engagement ManagerBackgroundPFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients. Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT Consulting, Technology Delivery, Analytics and Business Transformation services.Positka is seeking...

  • Engagement Manager

    4 days ago

    Chennai, Tamil Nadu, India Positka Full time

    Engagement ManagerBackgroundPFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients. Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT Consulting, Technology Delivery, Analytics and Business Transformation services.Positka is seeking...

  • Engagement Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Positka Full time

    Engagement ManagerBackgroundPFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients. Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT Consulting, Technology Delivery, Analytics and Business Transformation services.Positka is seeking...

  • Engagement Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Positka Full time

    Engagement ManagerBackgroundPFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients. Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT Consulting, Technology Delivery, Analytics and Business Transformation services.Positka is seeking...

  • Engagement Manager

    4 days ago

    Chennai, Tamil Nadu, India Positka Full time

    Engagement ManagerBackgroundPFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients. Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT Consulting, Technology Delivery, Analytics and Business Transformation services.Positka is seeking...

  • Engagement Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Newgen Software Full time

    Role:Engagement ManagerLocation:ChennaiThe ideal candidate will be responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.Responsibilities:Acts as a SPOC...

  • Engagement Manager

    4 weeks ago

    Chennai, Tamil Nadu, India Newgen Software Full time

    Role: Engagement ManagerLocation: ChennaiThe ideal candidate will be responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.Responsibilities:Acts as a SPOC...

  • Engagement Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Newgen Software Full time

    Role: Engagement Manager Location: Chennai The ideal candidate will be responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.Responsibilities:Acts as a SPOC...

  • Community & Engagement Manager -

    7 days ago

    Chennai, Tamil Nadu, India STAMIN Full time

    Company Overview:STAMIN is a leading fitness application dedicated to empowering individuals to achieve their health and wellness goals. We provide personalized AI-driven workout and diet plans, engaging content, and collaborative opportunities with fitness professionals. Our mission is to create a supportive community that fosters motivation, education, and...

  • Community & Engagement Manager –

    3 weeks ago

    Chennai, Tamil Nadu, India STAMIN Full time

    Company Overview: STAMIN is a leading fitness application dedicated to empowering individuals to achieve their health and wellness goals. We provide personalized AI-driven workout and diet plans, engaging content, and collaborative opportunities with fitness professionals. Our mission is to create a supportive community that fosters motivation, education,...

  • Community & Engagement Manager –

    3 weeks ago

    Chennai, Tamil Nadu, India STAMIN Full time

    Company Overview: STAMIN is a leading fitness application dedicated to empowering individuals to achieve their health and wellness goals. We provide personalized AI-driven workout and diet plans, engaging content, and collaborative opportunities with fitness professionals. Our mission is to create a supportive community that fosters motivation, education,...

  • Community & Engagement Manager –

    2 weeks ago

    Chennai, Tamil Nadu, India STAMIN Full time

    Company Overview: STAMIN is a leading fitness application dedicated to empowering individuals to achieve their health and wellness goals. We provide personalized AI-driven workout and diet plans, engaging content, and collaborative opportunities with fitness professionals. Our mission is to create a supportive community that fosters motivation, education,...

  • Community & Engagement Manager –

    2 weeks ago

    Chennai, Tamil Nadu, India STAMIN Full time

    Company Overview: STAMIN is a leading fitness application dedicated to empowering individuals to achieve their health and wellness goals. We provide personalized AI-driven workout and diet plans, engaging content, and collaborative opportunities with fitness professionals. Our mission is to create a supportive community that fosters motivation, education,...

  • Manager Of Client Engagement

    2 weeks ago

    Chennai, Tamil Nadu, India Vendasta Full time

    Manager Of Client EngagementChennai IndiaAbout the Job The Manager of Client Engagement is responsible for leading and managing a team of Client Solutions Specialists and or Team Leads within the Marketing Services division The role involves overseeing day-to-day operations ensuring world-class account management support to partners and their clients and...

  • Community Engagement Manager Position

    7 days ago

    Chennai, Tamil Nadu, India STAMIN Full time

    Company OverviewSTAMIN is a leading fitness application dedicated to empowering individuals to achieve their health and wellness goals. Our mission is to create a supportive community that fosters motivation, education, and holistic well-being.We provide personalized AI-driven workout and diet plans, engaging content, and collaborative opportunities with...

  • Talent Engagement Manager

    2 days ago

    Chennai, Tamil Nadu, India Barclays Full time

    Our TeamAs a Talent Engagement Manager at Barclays, you will play a critical role in delivering exceptional support to our colleagues and candidates. Your primary responsibility will be to act as the first point of contact for HR-related inquiries, utilizing your strong customer service background to resolve issues and provide accurate information with...

  • Ecosystem Engagement

    2 weeks ago

    Chennai, Tamil Nadu, India Wadhwani Foundation Full time

    Job DescriptionRole Overview:The Ecosystem Engagement Lead will drive startup and SMB community-building efforts, coordinate stakeholder networking, identify local mentors and experts and facilitate knowledge-sharing forums within the hub.Key Responsibilities:Community & Network Building- Organize startup meetups, networking events, and investor round...

  • Ecosystem Engagement

    2 weeks ago

    Chennai, Tamil Nadu, India Wadhwani Foundation Full time

    Job Description Role Overview:The Ecosystem Engagement Lead will drive startup and SMB community-building efforts, coordinate stakeholder networking, identify local mentors and experts and facilitate knowledge-sharing forums within the hub.Key Responsibilities:Community & Network Building·       Organize startup meetups, networking events, and...

  • Ecosystem Engagement

    2 weeks ago

    Chennai, Tamil Nadu, India Wadhwani Foundation Full time

    Role Overview:The Ecosystem Engagement Lead will drive startup and SMB community-building efforts, coordinate stakeholder networking, identify local mentors and experts and facilitate knowledge-sharing forums within the hub.Key Responsibilities:Community & Network Building·       Organize startup meetups, networking events, and investor round...

  • Engagement Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Talent Corner Full time

    Roles and Responsibilities   Candidate should posses 4 to 7 years of experience, including a minimum of 3 years in Data Science, along with proficiency in SQL, Python, Excel, Predictive Analysis, and ML modelling, proven experience in handling US clients & managing teams. Desired Candidate Profile   Perks and Benefits