Engagement Manager

2 weeks ago

Chennai, Tamil Nadu, India Positka Full time

Engagement Manager

Background

PFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients. Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT Consulting, Technology Delivery, Analytics and Business Transformation services.

Positka is seeking experienced individuals who will be responsible for understanding customer expectations, ensuring delivery to the customer needs and growing the relationship with the customer. The Engagement Manager plays a vital role in boosting the customer experience by ensuring the smooth delivery of services that meet and exceed customer demands.

Positka is committed to investing in best-in-class training / certifications and providing opportunities to work on cutting edge projects at leading customer organizations globally.

Role Description

The Engagement Manager is accountable for end-to-end delivery of programs and projects to meet customer needs.

Specifically:

-    Understand, articulate and drive agreement on clients' expectations and requirements

-    Convert the requirements into specific deliverables and credible plans

-    Drive delivery of outcomes by leading a team of specialists and in collaboration with key stakeholders within Positka and across the customer organization

-    Identify opportunities for business development and extending client relationships

Projects are likely to be primarily in the domain of Cyber security and allied areas of Information Technology. The Engagement Manager, over time, will need to gain in-depth knowledge and understanding of Positka's solutions.

The Engagement Manager will be drive the execution of strategic projects that may be across any of the key geographies including Singapore, Japan, Middle East, UK, India and North America.

As Engagement Manager, you will be responsible for:

·        Leading a team of geographically dispersed cross functional teams to deliver projects on time and within budget 

·        Holding the end-to-end accountability for customer satisfaction and overall delivery excellence

·        Develop account growth and development strategy, by identifying opportunities within the customer accounts in your purview

·        Design & execute resource plans to ensure the right type and number of resources that are required to fulfill the planned projects are available and in place 

·        Holding the teams to the highest standards, project discipline and accountability

·        Continuously improving the project delivery model and strategy

·        Apply industry standard Lean and Six Sigma methodologies to client specific situations

·        Serve as an escalation point for customer concerns if/when they arise

Analytical/Decision Making Responsibilities:

·    Must be able to identify appropriate product/service offerings to meet the client's needs

·  Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles

·    Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.

·    Identify, manage, and resolve complex issues, preventing escalations, where possible

·    Manage, negotiate, and resolve project risks effectively

·    Demonstrate, by example, in-depth knowledge of Positka's principles and practices, including coaching, learning, and mentoring

·    Leader and team player – sets example for project managers, business analysts and others to follow

·    Create an open, honest, accountable, and collaborative team environment

Successful candidate will work directly and independently with clients to ensure smooth and effective delivery on all relevant parameters. He or she will coordinate with other departments to ensure all aspects of each project are compatible and will hire new talent as needed to fulfill client needs.

Experience, skills, education:

-          7+ years' experience in Project Management, with at least part of that as the primary Engagement Manager

-         Strong understanding of key areas in IT function such as IT Infra, DevOps, SecOps, IT Support, Data Analytics

-         Strong problem solving skills: structured thinking, proactive, assertive, delivery oriented, inquisitive by nature and problem solver, strong attention to details, dealing with ambiguity

-         Ability to speak fluent English

-         Any Cybersecurity background or experience will be a significant advantage

Career Path: This role will expose the candidates to acquire skills in emerging technologies like Security, Analytics and Machine Learning. This role is a stepping stone towards a Business Unit leadership responsibility. The candidate will have the opportunity to work closely with and be groomed by senior leadership of Positka, for engaging with senior executive such as CIO / CISO in the customer organizations.

Location

  • The role is based out of Chennai (India).
  • Willingness to travel within and outside India is essential.

 Contact: hr@positka.com

  • Engagement Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Positka Full time

    Engagement ManagerBackgroundPFSI Solutions Pvt Ltd (Positka) is a Singapore based boutique consulting firm with blue chip multinational clients. Positka provides results focused high value support to clients in the functional areas of Cybersecurity, IT Consulting, Technology Delivery, Analytics and Business Transformation services.Positka is seeking...

  • Engagement Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Newgen Software Full time

    Role:Engagement ManagerLocation:ChennaiThe ideal candidate will be responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.Responsibilities:Acts as a SPOC...

  • Engagement Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Newgen Software Full time

    Role: Engagement ManagerLocation: ChennaiThe ideal candidate will be responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.Responsibilities:Acts as a SPOC...

  • Engagement Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Newgen Software Full time

    Role: Engagement ManagerLocation: ChennaiThe ideal candidate will be responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.Responsibilities:Acts as a SPOC...

  • Engagement Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Newgen Software Full time

    Role: Engagement Manager Location: Chennai The ideal candidate will be responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.Responsibilities:Acts as a SPOC...

  • Community & Engagement Manager -

    2 days ago

    Chennai, Tamil Nadu, India STAMIN Full time

    Company Overview:STAMIN is a leading fitness application dedicated to empowering individuals to achieve their health and wellness goals. We provide personalized AI-driven workout and diet plans, engaging content, and collaborative opportunities with fitness professionals. Our mission is to create a supportive community that fosters motivation, education, and...

  • Community & Engagement Manager –

    2 weeks ago

    Chennai, Tamil Nadu, India STAMIN Full time

    Company Overview: STAMIN is a leading fitness application dedicated to empowering individuals to achieve their health and wellness goals. We provide personalized AI-driven workout and diet plans, engaging content, and collaborative opportunities with fitness professionals. Our mission is to create a supportive community that fosters motivation, education,...

  • Community & Engagement Manager –

    2 weeks ago

    Chennai, Tamil Nadu, India STAMIN Full time

    Company Overview: STAMIN is a leading fitness application dedicated to empowering individuals to achieve their health and wellness goals. We provide personalized AI-driven workout and diet plans, engaging content, and collaborative opportunities with fitness professionals. Our mission is to create a supportive community that fosters motivation, education,...

  • Community & Engagement Manager –

    2 weeks ago

    Chennai, Tamil Nadu, India STAMIN Full time

    Company Overview: STAMIN is a leading fitness application dedicated to empowering individuals to achieve their health and wellness goals. We provide personalized AI-driven workout and diet plans, engaging content, and collaborative opportunities with fitness professionals. Our mission is to create a supportive community that fosters motivation, education,...

  • Community & Engagement Manager –

    1 week ago

    Chennai, Tamil Nadu, India STAMIN Full time

    Company Overview: STAMIN is a leading fitness application dedicated to empowering individuals to achieve their health and wellness goals. We provide personalized AI-driven workout and diet plans, engaging content, and collaborative opportunities with fitness professionals. Our mission is to create a supportive community that fosters motivation, education,...

  • Manager Of Client Engagement

    2 weeks ago

    Chennai, Tamil Nadu, India Vendasta Full time

    Manager Of Client EngagementChennai IndiaAbout the Job The Manager of Client Engagement is responsible for leading and managing a team of Client Solutions Specialists and or Team Leads within the Marketing Services division The role involves overseeing day-to-day operations ensuring world-class account management support to partners and their clients and...

  • Community Engagement Manager Position

    2 days ago

    Chennai, Tamil Nadu, India STAMIN Full time

    Company OverviewSTAMIN is a leading fitness application dedicated to empowering individuals to achieve their health and wellness goals. Our mission is to create a supportive community that fosters motivation, education, and holistic well-being.We provide personalized AI-driven workout and diet plans, engaging content, and collaborative opportunities with...

  • Ecosystem Engagement

    1 week ago

    Chennai, Tamil Nadu, India Wadhwani Foundation Full time

    Job DescriptionRole Overview:The Ecosystem Engagement Lead will drive startup and SMB community-building efforts, coordinate stakeholder networking, identify local mentors and experts and facilitate knowledge-sharing forums within the hub.Key Responsibilities:Community & Network Building- Organize startup meetups, networking events, and investor round...

  • Ecosystem Engagement

    2 weeks ago

    Chennai, Tamil Nadu, India Wadhwani Foundation Full time

    Job Description Role Overview:The Ecosystem Engagement Lead will drive startup and SMB community-building efforts, coordinate stakeholder networking, identify local mentors and experts and facilitate knowledge-sharing forums within the hub.Key Responsibilities:Community & Network Building·       Organize startup meetups, networking events, and...

  • Ecosystem Engagement

    2 weeks ago

    Chennai, Tamil Nadu, India Wadhwani Foundation Full time

    Role Overview:The Ecosystem Engagement Lead will drive startup and SMB community-building efforts, coordinate stakeholder networking, identify local mentors and experts and facilitate knowledge-sharing forums within the hub.Key Responsibilities:Community & Network Building·       Organize startup meetups, networking events, and investor round...

  • Engagement Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Talent Corner Full time

    Roles and Responsibilities   Candidate should posses 4 to 7 years of experience, including a minimum of 3 years in Data Science, along with proficiency in SQL, Python, Excel, Predictive Analysis, and ML modelling, proven experience in handling US clients & managing teams. Desired Candidate Profile   Perks and Benefits  

  • Engagement Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Resourcetree Global Services Full time

    Location: Chennai, Bangalore & HyderabadNotice Period : Immediate to Max 60 DaysAbout the role:- As Program lead - Analytics Consulting (Growth Lead) Pressales, you will be responsible for understanding, articulating, and showcasing Organizations' capabilities in solving complex business problems across Value Chain. - You will work closely with the account...

  • Community Engagement Specialist

    2 days ago

    Chennai, Tamil Nadu, India STAMIN Full time

    At STAMIN, we're dedicated to empowering individuals to achieve their health and wellness goals. Our mission is to create a supportive community that fosters motivation, education, and holistic well-being.Job OverviewWe're seeking a dynamic and passionate Community & Engagement Manager to lead our community-building initiatives and drive user engagement....

  • Specialist - Retention & Engagement/Automation

    1 week ago

    Chennai, Tamil Nadu, India Keuro Life Full time

    Job Title: Retention & Engagement/Automation SpecialistCompany: Keuro DigitalLocation: Chennai Employment Type: Full-TimeExperience Level: Mid-SeniorJoining Requirement: ImmediateJob Description:Keuro Digital is seeking a Retention & Engagement/Automation Specialist with a strong background in online B2C environments. The ideal candidate will be responsible...

  • Strategic Employee Engagement Leader

    7 days ago

    Chennai, Tamil Nadu, India AGS Health Full time

    About the JobWe are seeking a Strategic Employee Engagement Leader to join our team at AGS Health. As a key member of our HR team, you will play a critical role in developing and implementing strategies to improve employee engagement and retention. You will work closely with internal stakeholders, including HR, department heads, and legal teams to ensure...