Urgent Key Account Manager

4 weeks ago

Bengaluru, Karnataka, India Santamonica Tours and Travels Full time
Job Description

Job Title: Key Account Manager

Location: Bengaluru

Department: Sales / Business Development

Industry: Travel and Tourism

Employment Type: Full-Time

Job Summary:

We are seeking a dynamic and result-oriented Key Account Manager to manage and grow relationships with our most valued clients in the tours and travel sector. The ideal candidate will act as the primary liaison between the company and key clients, ensuring high levels of customer satisfaction, revenue growth, and long-term account success. This role demands a strategic thinker with excellent communication, negotiation, and relationship-building skills.

Key Responsibilities:

Relationship Management

- Build and nurture long-term, trust-based relationships with key clients.
- Understand client-specific travel needs, preferences, and expectations to deliver personalized solutions.

Strategic Account Planning

- Develop and implement account strategies aimed at revenue growth, increased client loyalty, and business profitability.
- Set and monitor objectives for each key account.

Client Needs Analysis

- Conduct regular assessments of client needs and propose tailored travel solutions aligned with their business objectives.

Communication & Coordination

- Serve as the single point of contact for all client communications.
- Collaborate with internal teams (operations, ticketing, holidays, visa etc.) to ensure seamless service delivery.

Issue Resolution

- Proactively identify and resolve client issues, ensuring prompt follow-up and client satisfaction.

Upselling & Cross-Selling

- Identify and pursue opportunities to upsell or cross-sell additional services and packages to maximize account potential.

Business Reviews & Reporting

- Conduct periodic business reviews with clients.
- Analyze account performance and generate insight-driven reports for internal and client use.

Negotiation & Contract Management

- Lead contract negotiations, renewals, and pricing discussions with clients, ensuring mutually beneficial terms.

Market & Competitor Analysis

- Stay informed on market trends, competitor activity, and industry developments.
- Use insights to refine account strategies and stay ahead of market changes.

Sales Target Achievement

- Consistently achieve or exceed sales targets, KPIs, and account performance metrics.

Key Skills & Qualifications:

- Bachelors degree in business, Travel & Tourism, or related field (MBA is a plus)
- 8+ years of experience in sales/account management, preferably in the travel industry
- Strong interpersonal and relationship-building skills
- Excellent communication and negotiation capabilities
- Strategic thinker with a goal-driven mindset
- Strong analytical and problem-solving abilities
- Well-organized with excellent time and multi-account management skills
- Sound knowledge of travel products, services, and destinations

What We Offer:

- Competitive salary and incentive structure
- Opportunity to work with premium clients and renowned brands
- Dynamic work environment with growth potential
- Travel perks and employee discounts

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