
Key Account Manager
4 days ago
Key Account Manager
Role & Responsibilities:
- Manage our key accounts portfolio with the GCP business unit (BU)
- Achieve assigned strategic account objectives such as revenue, account growth, key stakeholder relationship development, etc.
- Establish long-term client relationships by being the go-to-partner to address key technology and business challenges
- Establish and manage regular communication channels with the customer and be the single point of - contact for all account growth and expansion activities within the account.
- Suggest solutions and innovative ideas to meet client needs through proactive outreach and cadence
- Lead all pre-sales efforts by working closely with different partners, capabilities, and industry resources in the organization to help achieve customers objectives
- Handle complaints and problems in a timely and effective manner and be the point of contact for all customer-related queries
- Act as the liaison between key customers and internal teams, such as partners and technology practices within the organization
- Identify and approach new potential strategic customers and expand presence in the customer landscape
- Monitor and manage sales performance metrics
- Prepare monthly, quarterly, and annual reports and forecasts
Skills required:
- You would be involved in the development of new business opportunities and value-added services, which requires a high level of creativity, learning potential, and deep quantitative subject matter expertise; therefore, self-driven individuals willing to learn on the go would be preferred.
- Experience in selling services into the automotive industry is required
- 7+ Years of overall experience
- Proven work experience as a Strategic account manager or Key account executive
- Solid sales experience in Enterprise sales in Insurance
- 5+ years of technology or technology sales experience.
- Good understanding of the technology/software business landscape
- Hands-on experience with CRM and other account management tools and frameworks
- Understanding of sales performance metrics
- An ability to address customer requests and manage SLAs
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
- Strong negotiation skills with a problem-solving attitude
- Availability to travel as needed
- Experience selling Data Management, AI/ML, and/or Cloud Services/Solutions is a strong plus
- Channel sales experience working with partners is a plus
- Bachelor's Degree is required, and a Masters Degree/MBA is a plus
- Good communication, abstraction, analytical and presentation skills
- Strong team player and ability to collaborate with a cross-functional team
- Self-driven and strong aptitude to work in an entrepreneurial, fast-paced environment with minimal supervision and a passion for developing new value-added AI-based solutions for clients across a variety of industries
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