Service Desk Team Lead
3 weeks ago
Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and recovery product line Zmanda Zmanda com delivers up to 80 savings in total cost of ownership TCO and best-in-class performance BETSOL Global IT Services BETSOL com builds and supports end-to-end enterprise solutions reducing time-to-market for its customers BETSOL offices are set against the vibrant backdrops of Broomfield Colorado and Bangalore India We take pride in being an employee-centric organization offering comprehensive health insurance competitive salaries 401K volunteer programs and scholarship opportunities Office amenities include a fitness center cafe and recreational facilities Learn more at betsol com Lead the Service Desk function manage daily operations ownership of ticket queues and SLAs mentorship of staff and close collaboration with SMEs and other IT teams to achieve high levels of customer satisfaction Responsibilities Supervise and mentor Service Desk staff provide coaching training and performance feedback Own daily ticket queue management ensure SLA targets are met and apply escalations appropriately Coordinate with application and infrastructure SMEs for incident resolution and root cause analysis Prepare weekly and monthly service reports and present operational metrics to management Drive continuous improvement develop runbooks and oversee onboarding and knowledge-transfer activities Manage staffing scheduling and shift coverage to meet operational needs Participate in Critical Incident Management and ensure effective communications with stakeholders Maintain process documentation and support audits Qualifications Bachelor s Degree in IT or equivalent experience preferred 3-5 years experience in IT Service Desk operations with at least 1-2 years in a lead or supervisory role Experience with ITSM tools such as ServiceNow or Jira and ITIL processes Strong leadership mentoring and communication skills Proven experience in reporting and metrics-driven service operations Strong analytical and documentation skills Additional Information Shift timings 8 AM to 5 PM EST 5 30 PM to 4 30 AM IST 8 - 9 hours falling within an 11-hour coverage window to ensure business needs are met
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Service Desk Team Lead
3 weeks ago
Bangalore, Karnataka, India Version 1 Full timeCompany Description Version 1 are a true global leader in business transformation For nearly three decades we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams Our deep expertise in cloud data and AI application modernisation and service delivery management has redefined...
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Service Desk Lead
6 days ago
bangalore, India Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
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Service Desk Lead
5 days ago
bangalore, India Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
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Technical Team Lead
3 weeks ago
Bangalore, Karnataka, India Minutes to Seconds Pty Ltd Full timeRole Summary You ll lead a high-performance Service Desk L1-L3 delivering SLA-driven support to SMB Enterprise clients This is a hands-on leadership role 60 team management service delivery 40 senior technical escalation across Microsoft 365 Azure networking security fundamentals and telephony basics Teams Phone SIP Key Responsibilities Team Leadership...
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Service Desk Lead
2 weeks ago
bangalore, India HCLTech Full timeDear Candidate, We have opening for “Service Desk L2 Lead ” role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: Analyst would be responsible for handling L2...
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Service Desk Lead
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
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Service Desk
6 days ago
Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time**Role: Associate Service Desk Analyst** **Location: Bangalore** **Schedule: Rotational** **Working Model: Hybrid** **Introduction**: The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support. This...
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Manager, It Service Desk
4 weeks ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift cards...
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Service Desk Lead
4 days ago
bangalore, India Tata Consultancy Services Full timeGreetings from TCS!!!!! TCS is hiring for Service Desk Lead Experience : 7 to 12 years Location: Delhi and Chennai Mode of Drive: Virtual Date:10th Dec 2025 (Wednesday) Job Description: Must have: Answers and responds to inbound calls or electronic requests from end-users regarding products Creates and documents all support calls from the user community into...
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Team Lead Ii
2 weeks ago
Bangalore, Karnataka, India Kyndryl Full timeWho We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleHave you been...
