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1 month ago

Bengaluru, Karnataka, India Bhanzu Full time
About Us:

At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. Bhanzu has successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners We are changing the way math is learned and are blossoming into India's leading math education company, positively impacting students across 15+ countries. Through Bhanzu, we aim to eradicate Math Phobia across this globe, and enable our students to pursue careers in Stem Fields, Coding, Analytics, AI and much more by ensuring their core math fundamentals are strong.

Location: HSR Layout, Bengaluru

Type: Full-Time

Experience: 0 -1 year

Position Overview:

We are seeking a dedicated and detail-oriented Online Reputation Management (ORM) Associate to join our team at Bhanzu. The ORM Associate will monitor, manage, and enhance the company's online presence and reputation. This individual will handle social media, customer feedback, reviews, and online brand sentiment to ensure the company maintains a positive image.

Key Responsibilities:

1. Monitor Online Presence:

○ Regularly track online mentions of the company on social media, review platforms, blogs, forums, and other relevant channels.

○ Use ORM tools to monitor sentiment and flag negative comments or reviews.

2. Respond to Customer Feedback:

○ Engage with customers professionally and empathetically across various platforms.

○ Address negative reviews or complaints promptly and resolve issues effectively.

3. Reputation Enhancement:

○ Develop strategies to amplify positive reviews from existing customers.

4. Content Management:

○ Create and post responses to queries, reviews, and brand mentions to maintain an active online presence.

5. Crisis Management:

○ Identify and address potential reputation risks proactively.

○ Create a crisis management plan to handle unexpected negative publicity.

6. Escalation Management:

○ Identify and escalate critical issues or sensitive feedback to appropriate internal teams or management.

○ Ensure timely resolution of escalated matters and maintain clear communication with stakeholders.

7. Analysis and Reporting:

○ Analyze data on customer sentiment, reviews, and brand mentions.

○ Prepare monthly reports with actionable insights and recommendations for management.

Qualifications/Skills:

- Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
- Proven experience in ORM, social media management, or customer relations.
- Strong communication and writing skills.
- Familiarity with CRM and ORM tools.
- Ability to work effectively in a team and collaborate across functions.
- Ability to multitask and work in a fast-paced environment.