Manager- Aftersales

FunctionHarley Davidson BUPay BandE4 to M2RoleAs the Manager- Aftersales you will be part of the HDBU and will report to the Lead- Aftersales The purpose of your role will be to manage the Hero H-D Aftersales business in his her area of responsibility by maintaining customer satisfaction and retention through workshops with state of art Infrastructure Manpower Adhering to processes Policies and guidelines set by H-D and HMCL and product support in the field through reactive and proactive corrections thereby ensuring sustainable growth in the Service Business A purpose driven role for youYour key responsibilities will include but not limited to 1 To implement the processes and SOP s for Service Business and customer experience and implement monitoring strategies to ensure compliance 2 Provide consistent product feedback for new models and existing models through E-Service requests or Vehicle technical report to H-D PMG department and make loop closure for countermeasure implementation 3 To improve Manpower availability and training completion at workshops through effective utilization of Learning resources 4 Manage timely warranty submissions processing and coordination with HMCL stakeholders for Dealer claim settlementsA Day in the lifeThe role exists for managing the Hero H-D Aftersales business in his her area of responsibility by maintaining customer satisfaction and retention through workshops with state of art Infrastructure Manpower Adhering to processes Policies and guidelines set by H-D and HMCL and product support in the field through reactive and proactive corrections thereby ensuring sustainable growth in the Service Business Academic Qualification Experience- B E B Tech MBA - 10 years of experience in Aftersales preferably with OEMTechnical Skills Knowledge- Technical Knowledge of H-D motorcycles and processes - H-D Motorcycles Diagnostics skills and Master Level Certifications in Service ops and or PAM - Service experience on Large Capacity multi cylinder motorcycles - Motorcycle customisation - Presentation Communication skills - Knowledge of H-D net SAP and H-D warranty policies shall be added advantageBehavioural Skills- Interpersonal skills leadership skills and Communication skills to manage dealer and H-D communications independently - Knowhow to operate Excel PowerPoint - Passionate about motorcycling and customisation - Negotiation Conflict managementWhat will it be like to work for HeroAs the world s largest manufacturer of motorcycles and scooters for the last 22 years Hero is where you will get to work with the brightest innovators passionate about being the best in what they do You will become a part of India s proudest legacy a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower If you are someone who dreams big and goes after their dreams with absolute conviction Hero is your place to be At Hero we are building a cutting-edge future of mobility pushing frontiers of innovation and aiming for the very best Choose to be with the best choose to be your best About HeroHeadquartered in New Delhi India is the world s largest manufacturer of motorcycles and scooters for 22 consecutive years We are at the forefront of developing modern technologically superior and eco-friendly mobility solutions for its millions of customers around the world Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia Africa Latin America and the Middle East We have achieved the coveted milestone of 110 million cumulative production and sales since inception Aligned with its Vision Be the Future of Mobility Hero MotoCorp plans to achieve its next 100 million sales by 2030 We have a globally benchmarked manufacturing and Research Development R D ecosystem that is spread across global geographies Its R D facilities are located in India and Germany - the Centre of Innovation and Technology CIT at Jaipur India and the Tech Centre Germany TCG near Munich Hero MotoCorp s eight green manufacturing facilities are spread across India 6 Colombia 1 and Bangladesh 1 Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index In 2022 Hero MotoCorp launched a separate brand for emerging mobility solutions including Electric Vehicles EV - VIDA Powered by Hero VIDA has commenced sales of VIDA V1 - its first EV - in India and plans to launch the product in global markets We are one of the largest global corporate promoters of multiple sporting disciplines Hero is globally associated with golf football field hockey cricket and motorsports Hero MotoSports Team Rally is one of India s flag-bearers in global rally racing The iconic golfer Tiger Woods is Hero MotoCorp s Global Corporate Partner Read moreBe with the best Be your best Catch-up on all our Recruitment assessments - We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally Some of our roles use assessments to help us understand how suitable you are for the role you ve applied to If you are invited to take an assessment this is great news It means your application has progressed to an important stage of our recruitment process Job Details- For internal use only