CRM Product Manager

3 days ago

Gurugram, India Aakash Educational Services (AESL) Full time

Job Description Role & responsibilities - Lead the ideation, development, and implementation of CRM product features that enhance the student journey throughout their educational experience - Develop and maintain a strategic roadmap for CRM platforms, ensuring alignment with organizational goals and market needs - Conduct user research and usability studies to understand customer needs and translate them into effective CRM solutions - Design and implement customer segmentation strategies to enable personalized communication and targeted offerings - Create and optimize customer journey mapping to improve conversion rates and enhance customer satisfaction - Establish metrics and KPIs for measuring CRM performance and regularly report on results - Collaborate with cross-functional teams including sales, marketing, and customer support to ensure alignment of CRM strategies - Identify opportunities to integrate CRM solutions with other educational platforms to create a unified ecosystem - Leverage data analytics to derive actionable insights that drive product decisions and improvements - Prioritize feature development based on business impact, user needs, and technical feasibility - Ensure continuous improvement of existing CRM features while balancing new feature development - Manage the end-to-end product lifecycle including planning, development, testing, and release - Train internal stakeholders on CRM capabilities and collect feedback for further enhancements - Stay updated on CRM market trends, competitor offerings, and emerging technologie Experience - 3-4 years in CRM product management - Hands-on experience with leading CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.) - Demonstrated experience in implementing CRM strategies and solutions - Experience with Agile methodologies like Scrum and Kanban - Should have shipped CRM products/features across platforms - Experience in customer journey mapping and optimization Preferred candidate profile - Experience in the education or edtech sector - Experience with custom CRM development - Knowledge of marketing automation tools - Experience in designing and implementing customer loyalty programs - Knowledge of SQL for data analysis - Experience with API integrations - Familiarity with educational data models - Understanding of educational workflows and processes - B.E/B.Tech + MBA from tier 1 institute Skills - Superior organization, communication, and interpersonal skills - Strong analytical ability with data-driven decision-making approach - Proficiency in CRM analytics and reporting - Experience with user story creation and requirement documentation - Ownership and accountability attitude - Stakeholder management skills

  • CRM

    15 hours ago

    Gurugram, India Royal Enfield Full time

    Job Requirements Job Purpose: This role will be part of the Global Brand organization and will report to the Lead - CRM. The incumbent will be responsible for assisting in establishing and executing the CRM / Marketing technology related comms operations and roadmap across the organization for achieving world class customer satisfaction for Royal Enfield...

  • CRM

    4 days ago

    Gurugram, Haryana, India Eicher Full time

    Location Gurugram, Haryana, India Category Others Posted Date 05/28/2025 Job Id P-101001 Job Requirements Job Purpose: This role will be part of the Global Brand organization and will report to the Lead - CRM. The incumbent will be responsible for assisting in establishing and executing the CRM / Marketing technology related comms operations and...

  • Product Manager

    1 day ago

    gurugram, India NAVVYASA CONSULTING PRIVATE LIMITED Full time

    Role Overview: A fast-growing, VC-backed SaaS startup that recently closed a $1M seed round is seeking a Product Manager (PM) to help shape AI-powered products from 0→1. The ideal candidate is someone who gets excited to work in a high-growth environment, thrives on ownership, and brings a balance of strategic thinking and hands-on execution. Role...

  • Product Manager

    15 hours ago

    Gurugram, India NAVVYASA CONSULTING PRIVATE LIMITED Full time

    Role Overview:  A fast-growing, VC-backed SaaS startup that recently closed a $1M seed round is seeking a Product Manager (PM) to help shape AI-powered products from 0→1. The ideal candidate is someone who gets excited to work in a high-growth environment, thrives on ownership, and brings a balance of strategic thinking and hands-on execution.  Role...

  • Customer Relationship Manager

    15 hours ago

    Gurugram, India ALIQAN Technologies Full time

    Greetings from ALIQAN Technologies!!! We are hiring a Customer Relationship Manager (CRM) for the Gurgaon location. Job Title: Customer Relationship Manager (CRM) Location: Gurgaon Job Mode: Onsite Job Type: Permanent Experience Required: 2-3 Years Notice Period Preferred: Immediate Joiners Key Responsibilities: Manage guest relationships at the center to...

  • CRM Executive

    6 days ago

    Gurugram, Haryana, India Veg Ease Full time

    **Job Title**: CRM Telecaller (6 Months Experience) **Job Location**: ASF Centre Udyog Vihar Phase 4 Sector 18 Pincode - 122016 **Company Name**: VegEase **Department**: Customer Relationship Management (CRM) **Reports To**: CRM Team Leader / CRM Supervisor We are looking for an enthusiastic **CRM Telecaller** with at least **6 months of experience** in...

  • Medikabazaar - Project Manager - CRM Domain

    3 weeks ago

    Gurugram, India Boston Ivy Healthcare Solutions Pvt Ltd Full time

    We're looking for a results-driven Project Manager to lead and manage a high-performing, remote team.The ideal candidate will be responsible for ensuring operational efficiency, driving project completion, and fostering a collaborative virtual work environment aligned with organizational goals.You'll be instrumental in keeping a large, distributed...

  • CRM Implementation Specialist

    15 hours ago

    Gurugram, India Customer Success Full time

    Job Title CRM Implementation Specialist Description We are seeking a skilled CRM Implementation Specialist to lead the deployment of CRM systems for our mid-size clients. The successful candidate will be responsible for configuring CRM solutions, delivering comprehensive training, and developing detailed documentation to ensure client success and...

  • CRM Executive

    1 week ago

    Gurugram, Haryana, India Ethics Group of Companies Full time

    We are hiring for the role of **Customer Relationship Management-Executive** for young Graduates/Post Graduates for **Gurgaon** Location. **Freshly Graduates/Post Graduates/M.B.A. can apply. Immediate Joiners would be preferred.** **Salary: Rs. 10,000 - Rs. 15,000** **Experience: Fresher/Upto 1 Year** **Key Responsibilities**: - Maintain accurate and...

  • Senior CRM Specialist

    1 week ago

    Gurugram, India Antal International Full time

    Job Description Summary role description: Hiring for a Senior CRM Specialist (HubSpot) for the Global Competency Centre of a global logistics leader driving digital transformation and operational excellence. Company description: Our client is a global logistics leader with a presence in over 100 countries, committed to innovation, reliability, and...