(Apply Now) Sky Service Affluent

2 days ago


Thane India Kotak Mahindra Bank Limited Full time

Job Description

Sky channel - Service - Affluent - RM

Department

Customer Experience Center

Location

Thane

Reporting Relationship

CEC - Team Leader - Inbound

Position Grade

Assistant Manager/Deputy Manager

Job Role

- To Attend the inbound calls of the premier customers/HNI Clients and process the queries & requests to customer's satisfaction

- To identify and convert the opportunities for cross selling (banking product) on customer's call

- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

- Complete the logs specified by the process (End-of-day target)

- Adherence to Information Security norms & quality process norms.

- To be aware of and comply with any updates about the process

- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Description

- Graduate

- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

- Excellent communication skills- Verbal & Written

- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

- Flexible to get scattered 8 Week Offs in a month with 9hours shift

- Good listening skills and strong communication abilities.

- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers



  • Bengaluru, India Kotak Mahindra Bank Limited Full time

    Job Description Role: . Handling personalized service requests of Affluent customers. . Generation of timely business MIS. . Ensuring strict adherence to regulatory and internal approved prescribed requirements for Affluent customer segment. . Coordination with CPC/RPC/Investment desks for account opening of Affluent customers. . Managing complaints of...


  • Gurugram, India Axis Bank Full time

    Job Description RB - Affluent Business: Insurance Specialist INTERNAL USAGE: No. of Vacancies:1Reports to:Regional Insurance Specialist Is a Team leaderNoTeam Size:1 Grade:AVP / VP Business:Affluent BankingDepartment: Burgundy PrivateSub-Department: Location: About Affluent Banking Affluent Banking caters to a segment of customers who are High Net Worth...


  • Bengaluru, India Adda247 Full time

    Job Description Were Hiring: EdTech Sales Specialists @AddaEducation Do you thrive on conversations, love guiding people towards life-changing decisions, and get a thrill from closing big-ticket deals If yes, then you might just be the person were looking for! At AddaEducation, were not just another EdTech company. Were on a mission to revolutionize...


  • Thane, Navi Mumbai, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

    Job Description Hiring Now: Customer Service Executive International BPO (WFO) Location: Thane & Malad (Work from Office) Salary: 21,000 40,000 per month Shifts: Rotational US & Australian Night Shifts Week Offs: Rotational 2 Week Offs Joining: Immediate Requirements - Min. 1 year International BPO (Voice) experience Mandatory - Excellent spoken &...

  • Urgent Search: RB

    2 days ago


    Kolkata, India Axis Bank Full time

    Job Description About Affluent Business: Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great...


  • India Mindsprint Full time

    Position : ServiceNow - ITSM Developer Job Summary: The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT software development related streams. This role will be responsible for working with business stakeholders to analyse and review detailed business and technical requirements and develop, implement...


  • Hyderabad, India Perficient Full time

    Job Description About Us Perficient is always looking for the best and brightest talent and we need you! Were a quickly growing, global digital consulting leader, and were transforming the worlds largest enterprises and biggest brands. Youll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global...

  • Manager [Apply Now]

    2 days ago


    Chennai, India EXL IT service management Full time

    Job Description Training manager - coding Location - Noida Only, WFO Job Summary: The Training Manager is responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees skills and performance. They monitor training program effectiveness, manage budgets, and stay...


  • India beBeeServiceNow Full time ₹ 50,000 - ₹ 1,50,000

    Job Title: Senior Service Now QA/TesterWe are seeking an experienced Senior Service Now QA/Tester to join our team.About the RoleThis is a long-term position, requiring a highly skilled and motivated individual with extensive experience in testing and quality assurance.The ideal candidate will have a strong understanding of Workday HR and Service Now, as...


  • Surat, India Kotak Mahindra Bank Limited Full time

    Job Description SKY RM - Global NR Position Grade - Ability to understand business problems, identify opportunities of improvement and provide solutions for business problem. - Monitor and analyze data, observe expectations. - To manage a specific set of Platinum, Neon NR clients, as Service RM, - To assist with their service requirements majorly, along...