Senior Manager

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What's in it for YOU 1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees 2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees 3. Dynamic, Inclusive and Diverse team culture 4. Gender Neutral Policy 5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits 6. Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for overseeing delivery operations and managing the embossing process to ensure timely fulfillment and high-quality output. This includes coordinating logistics, optimizing workflows, and collaborating with cross-functional teams to drive efficiency and consistency. Role Accountability 1. Develop and implement strategic plans to enhance card delivery operations, embossing, and dispatch processes. 2. Provide leadership and guidance to the team, ensuring alignment with organizational goals and objectives. 3. Foster a culture of innovation, encouraging experimentation and learning. 4. Oversee the entire card delivery process, ensuring timely and secure delivery of credit cards to customers. 5. Manage embossing, encoding, and dispatch operations, ensuring high-quality output and minimal errors. 6. Implement process improvements, leveraging technology and data analytics to drive efficiency and productivity. 7. Ensure compliance with regulatory requirements, industry standards, and organizational policies. 8. Identify and mitigate risks associated with card delivery operations, embossing, and dispatch. 9. Develop and implement controls to prevent fraud and ensure the security of customer data. 10. Work closely with internal stakeholders, including customer service, sales, and marketing teams. 11. Develop and maintain relationships with external partners, including card manufacturers, logistics providers, and suppliers. 12. Communicate effectively with stakeholders, providing updates on operational performance and initiatives. Measures of Success 1. TAT adherence for embossing and dispatches 2. Cost adherence basis the approved MOU 3. Automation and enhancement as per annual planning & MOU. 4. Adherence to timelines and budget in new technology deployment 5. No. of complaints related to card resolution done 6. No. of adverse observations in internal/external audits 7. Adherence to BCP drill schedule Technical Skills / Experience / Certifications 1. Understanding of CEMS - embossing systems 2. Understanding of card personalization technology and vendors Competencies critical to the role 1. Analytical Ability 2. Aptitude to respond to challenging and ambiguous environment 3. Ability to synergies capabilities across functions to achieve common goals Qualification MBA/ PGDM in any discipline Preferred Industry FSI