Senior Operations Manager
2 days ago
Job Description About the role: - Manage the operations and customer service delivery process for the assigned projects/clients with end-to-end delivery of required solutions within pre-decided TATs and quality parameters - Quality assessment & Management Qualification & Functional Skills: - Post-graduation or MBA (Preferred) - Excellent verbal and written communication skills. - Strong leadership, mentoring and relationship building skills with ability to effectively manage groups and individuals at various levels - Extensive knowledge of the principles, procedures, and best practices in the industry. - Excellent organizational skills and attention to detail. - Strong analytical and problem-solving skills. - Proficient with Microsoft Office Suite or related software. Work Experience: - Minimum 12 years of relevant experience in Operations with service industry experience - At least 7 years experience of leading large operations team (BGV operations preferred) - Demonstrated ability to analyze, develop, and implement metrics and process enhancements that ensure key performance indicators are aligned with desired outcomes Responsibilities: - Act as a domain expert for operations department and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization. - Establishes, implements, and communicates the strategic direction for the organization, keeping in mind the business requirements - Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations - Develop, implement, and maintain effective Workforce Management (WFM) and Quality fostering continuous improvement and exceeding defined performance levels - Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently drive day-to-day operations - Work closely with senior leaders to create annual plan for operations budget, manpower planning and cost saving initiatives - Manage internal delivery teams and external partnerships for fluent client deliveries without any hurdles - Identify and build on areas where value can be added in operations. May conduct research to identify areas of improvement - Lead projects of improvement and track measures/processes to improve quality and productivity - Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources - Establish/publish Standard Operating Procedures - Analyze work load and work flow trends to maximize the effective use of resources
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Senior Customer Operations Manager
2 weeks ago
Gurugram, Gurugram, India noon Full timeJob Description Job Title: Senior Manager, Contact Center Operations Customer Service Location: Gurgaon, India About noon We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what...
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(High Salary) Senior Operations Manager
2 weeks ago
Gurugram, Gurugram, India IGT Solutions Full timeJob Description Job description Position: Senior Manager Operations- Airlines Claims Location: Gurgaon About IGT Solutions IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider, delivering innovation and business excellence across the Travel, Transportation, and Hospitality industries. With over 10,000+ travel industry professionals and 15 global...
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AuthBridge - Senior Manager - Operations
1 week ago
Gurugram, India AuthBridge Research Services Full timeAbout the role:- Manage the operations and customer service delivery process for the assigned projects/clients with end-to-end delivery of required solutions within pre-decided TATs and quality parameters- Quality assessment & ManagementQualification & Functional Skills:- Post-graduation or MBA (Preferred)- Excellent verbal and written communication skills.-...
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Senior Manager
2 weeks ago
Gurugram, Gurugram, India Bank of America Full timeJob Description Job Description: About us* At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a...
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Magnon Group
4 weeks ago
Gurugram, India Magnon Solutions Pvt Ltd Full time-We are seeking a Senior Community Operations Manager to lead the Escalation Program for the APAC region.- In this role, you will represent the APAC escalation function, collaborating closely with global counterparts to shape strategy for advanced support channels.- You will oversee the regional operations of these teams while partnering with local...
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Senior Salesforce Developer
5 days ago
gurugram, India Cubical Operations LLP Full timeJob Title: Salesforce Developer Location: Gurgaon Experience Required: Minimum 5 Years Availability: Immediate Joiners Preferred Employment Type: Full-time / Permanent Job Summary: We are looking for a skilled and experienced Salesforce Developer to join our dynamic team in Mumbai . The ideal candidate will have at least 5 years of hands-on experience in...
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Senior Salesforce Developer
2 days ago
Gurugram, India Cubical Operations LLP Full timeJob Title: Salesforce Developer Location: Gurgaon Experience Required: Minimum 5 Years Availability: Immediate Joiners Preferred Employment Type: Full-time / Permanent Job Summary: We are looking for a skilled and experienced Salesforce Developer to join our dynamic team in Mumbai . The ideal candidate will have at least 5 years of hands-on experience in...
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Senior Salesforce Developer
2 days ago
Gurugram, India Cubical Operations LLP Full timeJob Title: Salesforce Developer Location: Gurgaon Experience Required: Minimum 5 Years Availability: Immediate Joiners Preferred Employment Type: Full-time / Permanent Job Summary: We are looking for a skilled and experienced Salesforce Developer to join our dynamic team in Mumbai . The ideal candidate will have at least 5 years of hands-on experience in...
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Operations - Treasury- Manager
4 weeks ago
Gurugram, Gurugram, India KKR Full timeJob Description Company Overview KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and...
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Senior Manager
4 weeks ago
Gurugram, Gurugram, India Bank of America Full timeJob Description Job Description: About us* At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a...
