It Administrator

4 weeks ago

Gurgaon Haryana, India Weekday AI Full time

This role is for one of Weekday s clients Min Experience 3 years Location Gurgaon JobType full-time Requirements We re looking for a proactive and hands-on IT Administrator to manage all office hardware software and user access systems This role is responsible for ensuring that every employee s workstation the office network and conference room setups function smoothly on a daily basis The person will act as the first point of contact for all IT-related issues and play a key role in keeping the company s systems secure and reliable Key Responsibilities 1 Device Hardware Management Set up new laptops monitors and accessories for new hires Maintain an up-to-date asset inventory laptops peripherals and licenses Troubleshoot and repair hardware issues laptops printers projectors etc Coordinate with vendors for repair replacement or procurement of equipment 2 Software Installation Maintenance Install configure and update software as per company standards antivirus productivity tools etc Manage and monitor antivirus system updates and patching Support employees with software troubleshooting VPN email clients etc Assist with maintaining compliance to security and software usage policies 3 Office Network Connectivity Ensure smooth functioning of office LAN Wi-Fi networks Troubleshoot connectivity issues wired wireless Coordinate with ISPs for uptime and service quality 4 Conference Room Meeting Setup Set up and test conferencing systems Zoom Google Meet Teams etc Troubleshoot AV equipment and ensure smooth meeting experiences Maintain projectors displays cameras and microphones in ready-to-use condition 5 User Access Management Handle IT onboarding offboarding - laptop provisioning email account setup and permissions Manage user accounts and access levels Enforce company policies on passwords MFA and data access Regularly review and clean up inactive accounts 6 IT Support Documentation Provide day-to-day support for IT issues raised via ticketing email chat Maintain FAQs setup guides and asset assignment records Train employees on IT best practices password safety data backup etc Required Skills Qualifications Technical Skills Strong working knowledge of Windows and macOS environments Familiarity with Google Workspace administration Basic understanding of networking LAN Wi-Fi DHCP DNS VPN Experience installing and managing antivirus and endpoint protection tools Familiarity with MDM solutions e g Intune Kandji Jamf or similar Soft Skills Excellent troubleshooting and problem-solving ability Service-oriented and responsive to employee IT needs Strong communication and organization skills Detail-oriented with a focus on reliability and follow-through Preferred Experience 3-5 years of hands-on IT administration or technical support experience Experience supporting 150-300 employee environments Certifications like Google Workspace Administrator are a plus Performance Indicators Timely resolution of IT support tickets 95 uptime of office network and AV systems Accurate tracking of IT assets and licenses compliance with IT security and software policies

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