Assistant Manager, Service Excellence People Ops

Reporting to the Senior Manager Service Excellence People Ops this role will be a key member of our Global People Ops Service delivery function working very closely within a supportive and inclusive People function You will work closely with various global leaders in the People Ops function to identify and drive Service Excellence initiatives and drive the content strategy for the function You will drive Service Excellence practices in the People Ops hub and spokes globally drive continuous improvement and operations maturity in day to day service delivery You will also be responsible for setting up and driving the content strategy for the function WHAT YOU LL BE DOINGDriving Operational governance for People Ops through Operations Maturity framework with an objective of setting up a strong foundation of Optimal operations Mature Service delivery model to Improve Customer experience Establish Service delivery dashboard to monitor metrics and drive operational rigor Effective performance management and Operational GovernanceEffectively deploy capability building framework to improve quality and capability of delivery teams across locations Lead process improvement initiatives across the functionWHAT YOU LL BRINGPrevious experience and knowledge of developing Service Excellence practices within global organisations together with a commercially focused pragmatic approach to resolving business issues Ability to work on high-pressure topics and manage potential conflicts while maintaining a focus on effective resolution and achievement of business priorities Clear communication skills able to engage with a range of stakeholders clearly and persuasively An active listener keen to understand needs and simplify complex messages A collaborative approach to building partnership throughout LSEG with the ability to become a trusted member of management teams and the People Function Curiosity and commitment to continuous learning alongside enthusiasm to inspire others to develop their knowledge and capability OUR LEADERSHIP BEHAVIOURSOur Leadership Behaviours provide a clear description of what success as a leader looks like at LSEG Setting these standards hiring against them and consistently role-modelling these behaviours will enable us to achieve our aspirations as well as create a consistently positive experience for our people Attract and developConnect to achieveDeliver outstanding executionBring thought leadershipThink strategically to create lasting opportunitiesWHAT DOES THIS MEANAn LSEG leader goes out of their way to attract develop and engage diverse talent never afraid to hire people even better than they are They foster a culture that builds trust across the team to create a sense of belonging and they empower and inspire teams to create a high performing organisation An LSEG Leader role-models openness and humility and is proactive in bringing together the right people to use expertise and thinking from across the wider organisation to achieve great results An LSEG Leader holds themselves and others to the highest standards They build strong external connections to stretch their thinking are open in sharing valued insight and perspective in a clear and straightforward way and open the gates for question debate and progress LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth Together we are aiming to achieve this growth by accelerating the just transition to net zero enabling growth of the green economy and creating inclusive economic opportunity LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyones race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what its used for and how its obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice