Urgent Search People Services

ABOUT US LSEG London Stock Exchange Group is more than a diversified global financial markets infrastructure and data business We are dedicated open-access partners with a dedication to excellence in delivering the services our customers expect from us With extensive experience deep knowledge and worldwide presence across financial markets we enable businesses and economies around the world to fund innovation manage risk and create jobs Its how weve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years Through a comprehensive suite of trusted financial market infrastructure services and our open-access model we provide the flexibility stability and trust that enable our customers to pursue their ambitions with confidence and clarity LSEG is headquartered in the United Kingdom with significant operations in 65 countries across EMEA North America Latin America and Asia Pacific We employ 25 000 people globally more than half located in Asia Pacific LSEGs ticker symbol is LSEG OUR PEOPLE People are at the heart of what we do and drive the success of our business Our values of Integrity Partnership Excellence and Change shape how we think how we do things and how we help our people fulfil their potential We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives We break down barriers and encourage teamwork enabling innovation and rapid development of solutions that make a difference Our workplace generates an enriching and rewarding experience for our people and customers alike Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential We know that real personal growth cannot be achieved by simply climbing a career ladder which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise As a global organisation spanning 65 countries and one rooted in a culture of growth opportunity diversity and innovation LSEG is a place where everyone can grow develop and fulfil your potential with meaningful careers ROLE PROFILE Reporting to People Services Solutions Employee Relations Lead this role will play a pivotal role in ensuring the seamless execution of our Employee Relations processes and policies globally This role will be part of a team of specialists who manage and resolve queries from our people leaders providing ER expertise in partnership with our ER COE and people partners ROLE SUMMARY As part of our supportive and inclusive People Function this role will be part People Services Solutions team and will provide first line ER support to our people leaders on a wide variety of employment related issues ensuring that our standards for quality and timeliness are met Providing advice guidance across a full range of employee relations topics this role will also play a key part in identifying and supporting process improvements ensuring we remove friction and enhance colleague experience WHAT YOU LL BE DOING Responsible for case intake evaluation of severity and priority to triage ER queries ensuring timely consistent resolution and accurate service delivery Ensure employee queries are addressed accurately and efficiently Handle ER cases and provide solutions to sophisticated issues in a timely manner Partner with Global ER Centre of Expertise to provide consistent specialist advice and guidance in line with LSEG People Policy and Processes across the full breadth of ER acting as a subject matter expert for identified processes ensuring consistency and resolving operational challenges Ensure accurate timely and consistent ER case recording and ER data management using our case management system Identify trends across businesses and geographies to recommend proactive measures creating positive impact on colleague experience Ensure Employee Relations case management meet quality standards and service level agreements and provide high-quality service Provide inputs and support in identifying and implementing corrective actions as needed to drive process efficiency manage risk and enhance colleague experience Partner with the people operations team to identify areas for streamlining processes and improving service excellence Ensure that you are well-versed in processes policies and systems WHAT YOU LL BRING Experience in ER practice and process ideally within a service delivery team operating globally Proficiency in ServiceNow or other ER HR case management systems is crucial A collaborative approach to delivering shared success both when working within our own team and with our wider partners The ability to advise coach and upskill our People Leaders as you take them through ER issues Ideally educated to degree standard or hold a bachelors degree in a relevant field business management people management operations etc Excellent written and verbal communication skills youll be customer focussed and dedicated to delivering great experiences Data-driven mindset with a focus on continuous improvement WHAT YOULL GET IN RETURN The opportunity to join a growing team focused on delivering excellent advisory services to colleagues and people leaders around the world collaborating closely with a global centre of expertise working to use progressive ER practices to deliver positive experiences for our colleagues We recognize that to attract the best talent we need to be flexible and we are open to discussing work arrangements with you We take hybrid approach to workplace this role is Blended LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth Together we are aiming to achieve this growth by accelerating the just transition to net zero enabling growth of the green economy and creating inclusive economic opportunity LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyones race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what its used for and how its obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice