Cotek Technical Manager Automobile Dealer

4 weeks ago

Bhubaneswar Cuttack, India Bluechip Jobs Full time

Job Description Key Responsibilities: - Technical Leadership: Oversee and resolve complex technical issues related to vehicles that cannot be resolved by technicians or junior staff. - Workshop Management: Plan, coordinate, and supervise workshop operations to ensure smooth workflow, optimal resource utilization, and timely service delivery. - Training & Development: - Conduct training sessions for technicians and support staff on vehicle systems, diagnostics, and repair standards. Ensure updated technical information is accessible across the dealership. - Process & Compliance: Enforce service and repair protocols, quality standards, and safety procedures in the workshop. - Customer Support & Escalation: Assist in handling escalated technical queries from customers, ensuring high levels of satisfaction. - Collaboration: Work closely with sales, service managers, and dealership staff to improve service quality, efficiency, and customer experience.

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