Showroom Manager

3 weeks ago

Bareilly India Reliance Retail Full time

Job Description Job Description - We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only. - Bareilly - Kashipur - Lakhimpur - Najafgarh Key Responsibilities - - Plan retail KPIs for achieving AOP - Overlook achievement of GSS number and value targets, driving through store team - Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. - Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty - Implementing SOPs for VM/ Marketing at stores. - Lead and manage the team effectively to ensure alignment with business objectives and high performance. - Ability to handle and resolve conflicts in a constructive manner. - Building culture of trust , integrity and respect in stores - Develop & provide opportunities to store employees through various step up programs - Develop functional capabilities in employees through appropriate training interventions - Adaption of driving sales through omni channel - TAT to be followed for customer complaints - Ensuring availability manpower for planned training programs Key Performance Indicators - - %LFL Growth - % Walkin Target - % Increase in BER - Improve Diamond & Silver share in store - % conversion - Increase ABV - Mystery audit score Functional Competencies - - Showroom Operations Effectiveness - Customer Orientation - Planning & Organizing Behavioral Competencies - - Nurturing - Result Orientation - Growth Mindset - Communication & Rapport Building

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