Branch Manager

1 week ago

Nagpur India KHANDELWAL JEWELLERS LIMITED Full time

Job Description Objective: To oversee and manage the complete operations, sales, and customer service of the jewellery showroom, ensuring smooth functioning, profitability, and adherence to company policies and brand standards. Key Responsibilities: Sales & Customer Management: Achieve monthly and annual sales targets as per company goals. Ensure an excellent in-store customer experience with personalized service. Handle key and high-value customers professionally. Address and resolve customer queries and complaints effectively. Team Supervision & Leadership: Lead, motivate, and monitor sales and support teams to maintain discipline and performance. Conduct regular team meetings and daily briefings. Identify training needs and coordinate staff development. Showroom Operations: Supervise day-to-day operations including billing, cash handling, and inventory management. Maintain showroom presentation, hygiene, and safety standards. Ensure all company SOPs for jewellery handling, display, and closing are strictly followed. Inventory & Coordination: Coordinate with the purchase and accounts departments for stock planning and replenishment. Track stock movement of gold, diamond, and silver items. Conduct regular stock audits and ensure accurate record-keeping. Reporting & Administration: Prepare and submit daily, weekly, and monthly sales and performance reports. Ensure compliance with hallmarking, billing, and GST regulations. Oversee attendance, staff scheduling, and leave management. Skills & Competencies: Strong leadership, communication, and decision-making skills Deep understanding of jewellery types, designs, pricing, and purity standards Proven ability to manage retail operations efficiently Proficiency in Tally / ERP / MS Excel Strong customer relationship management Qualifications & Experience: Graduate (Commerce or Business background preferred) Mandatory 710 years of experience in the jewellery industry with sound product knowledge Prior experience in handling a showroom or branch independently Salary: As per industry standards and commensurate with experience and performance.

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