It Support Services Analyst

7 days ago

Hyderabad Telangana, India Clarivate Full time

We are looking for a IT Support Services Analyst to join our IT Support services in Bengaluru This is an amazing opportunity to work on desktop related applications We have a great skill set in and we would love to speak with you if you have skills in desktop support About You - experience education skills and accomplishments Work experience At least 3-5 year of experience in the desktop support Knowledge skills or abilities At least 3-5 year of experience in the desktop support Tech stack Education Bachelor s degree in computer science mechanical engineering or related degree or at least 3-5 years of equivalent relevant experience It would be great if you also had Responsible for system installation configuration troubleshooting and management of various Windows Windows 10 11 and or Apple applications and systems Arranging the IT equipment for new joiners Reverse pick up of IT equipment for Leavers Inventory management and is responsible for imaging deploying and maintaining respective desktop environments What will you be doing in this role Responsible for system installation configuration troubleshooting and management of various Windows Windows 10 11 and or Apple applications and systems Arranging the IT equipment for new joiners Reverse pick up of IT equipment for Leavers Inventory management and is responsible for imaging deploying and maintaining respective desktop environments Performs technical tasks such as installing configuring maintaining troubleshooting and repairing of desktop hardware software wireless printers related peripherals mobile devices videoconference equipment etc Physical Demands and Work Environment Representative of those that must be met by an employee to perform the essential functions of this job successfully Must be able to operate a PC and sit for extended periods of time able to lift and move 20 lbs Able to crawl under desks and tables to connect lines and cables Assist in computer monitor telephone and other desktop equipment movement as needed Procure and or install requested hardware and software in a timely basis and ensue new hires transfers etc are provisioned with necessary equipment Able to provide the desk side necessary information to the relevant stakeholders Desktop Engineering Enterprise Application and Networking Engineering teams etc during Major incident Remote smart hands assistance for network application and or production onsite systems Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations Do necessary remediation as necessary and respond to security threats About the Team Clarivate operates across six office locations in India Within the team there are eleven members who report to the IT Support Services Managers overseeing ticket management for all offices The role in question pertains specifically to the Noida office however the engineer will be responsible for assisting both local and remote offices request At Clarivate we are committed to providing equal employment opportunities for all qualified persons with respect to hiring compensation promotion training and other terms conditions and privileges of employment We comply with applicable laws and regulations governing non-discrimination in all locations

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