Advisor - Customer Service (0-5 Yrs) Vandavasi,polur,harur,dharmapuri (after-sales/customer Service)

2 days ago

Madurai, India Amman Auto Agency Full time

Roles of a Service AdvisorCustomer Liaison - Acts as the main point of contact between the customer and the service team Job Estimator - Prepares estimates for service repairs and maintenance Service Coordinator - Coordinates with technicians and ensures smooth workflow Quality Checker - Ensures the service work is completed properly and as promised Upseller - Suggests additional services accessories or preventive maintenance Complaint Handler - Resolves customer queries and escalates issues when required Responsibilities of a Service Advisor- Customer Interaction- Greet customers politely and understand their service requirements - Listen to customer complaints record them clearly and provide solutions - Maintain transparency on service scope time and cost - Job Card Documentation- Open job cards with complete details - Document customer concerns vehicle history and promised delivery time - Service Estimation- Provide accurate estimates for labor and spare parts - Obtain customer approval before beginning work - Workshop Coordination- Assign jobs to technicians based on skill and workload - Monitor service progress and update customers proactively - Delivery Follow-Up- Conduct quality check before delivery - Explain completed work and billing to the customer - Collect feedback and ensure customer satisfaction Sales Upselling- Promote periodic maintenance services - Suggest value-added services AMC extended warranty accessories - Customer Relationship- Build long-term trust by maintaining contact after service - Handle complaints promptly and professionally - Reports Targets- Maintain service records CSI Customer Satisfaction Index reports - Achieve upsell service revenue and customer retention targets ref updazz com

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