Client Delivery Manager

2 days ago


Pune India Heera Software Private Limited Full time

Job Description Pune Job Location 8+ Years Experience Computer Graduate/Post Graduate Qualification 15 July, 2025 Job Posted On Job Description Lead large, complex client accounts and engage internal and external stakeholders from implementation to ongoing administration. Manage all aspects of ongoing delivery while serving as a liaison between internal teams and client contacts. Responsibilities - Lead delivery of administrative services for large and complex client accounts, ensuring project deliverables are completed on time or proactively communicate status if deadlines may be missed. - Communicate and consult with clients on issues, legislative changes, and other service delivery functions using a consultative approach. - Keep internal and external stakeholders informed of progress and issues on the account continuously. - Ensure all tasks are documented according to internal guidelines and proactively updated in internal tracking tools to meet deliverable dates. - Collaborate across internal teams by facilitating issue review, solution identification, problem resolution, and delivery of results for clients. Use root cause analysis tools to evaluate escalated issues and share information with leadership and peers in case of global client impacts. - Draft, maintain, and communicate work orders for client requests; estimate work effort and tasks across cross-functional teams. Ensure scope, assumptions, and fees are documented correctly and obtain internal approvals before client submission. - Review monthly invoices for accuracy, including client fee schedules, out-of-scope items, and revenue recognition. - Analyze and interpret all client materials used for benefit administration to ensure currency and quality standards. - Lead internal requirements documentation creation, ensuring benefit-related materials are consistent with client specifications and professionally prepared. - Lead the annual enrollment process, including reviewing plan design changes, updating requirement documents, making site updates, creating and executing test plans, and completing other project plan tasks. - Identify training opportunities and suggest process improvements to streamline ongoing delivery. - Perform additional tasks as assigned to support clients in delivering administrative services. Skills - Self-starter with a proactive approach to problem-solving and coordination between clients and internal stakeholders. - Expertise in front-end technologies: HTML, CSS, and JavaScript (mandatory). - Knowledge of at least one server-side language and REST/SOAP APIs (mandatory). - Ability to monitor current processes using SQL queries to ensure proper functioning. - Experience in product development domain is a plus. - Familiarity and experience working in Agile methodologies. - Exposure to client discussions, incident resolution, new development, change request estimation, and solution proposals. - Strong problem-solving and troubleshooting capabilities critical to success. - Good understanding of software technologies, SDLC processes, and project management tools. - Knowledge of costing techniques for software projects. - Experience in Business Analyst role is a plus, including willingness to participate in software requirements discussions with clients. Please Fill Up the form to apply Full Name * Email Address * Phone *0 / 10 Current Location * Experience *Experience0-11-22-44-6More than 6Experience I Can Join Within *1 Week2 Weeks3 WeeksMore than 3 Weeks Current/Last CTC * Expected CTC * CV/Resume * No file chosen Please do not fill in this field.



  • India REALTYEASE AI Full time

    Job Description We're Hiring: Part-Time Client Delivery Manager We are looking for a Client Delivery Manager who can confidently handle: Client communication Client operations Coordination and reporting (with strong Excel knowledge) Preparing and managing agenda meetings Handling client handovers smoothly Creating and maintaining SOPs for delivery...

  • Delivery Manager

    3 weeks ago


    India Photon Full time

    We are looking for a results-driven IT Delivery Manager to oversee the end-to-end delivery of technology solutions across multiple projects and clients. The ideal candidate will have a strong background in IT project management, stakeholder coordination, and Agile/Waterfall methodologies, ensuring high-quality delivery within timelines and budget. Key...

  • Delivery Manager

    7 days ago


    India Photon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are looking for a results-driven IT Delivery Manager to oversee the end-to-end delivery of technology solutions across multiple projects and clients. The ideal candidate will have a strong background in IT project management, stakeholder coordination, and Agile/Waterfall methodologies, ensuring high-quality delivery within timelines and budget.Key...


  • Bengaluru, Karnataka, India, Karnataka ARA's Client Full time

    Job Title: Delivery Lead - Salesforce Technical ArchitectureAbout The Company:ARA’s client, TechGlobal (pseudonym), is a global leader in strategy, technology consulting, and digital services, enabling clients in more than 100 countries to implement cutting-edge solutions in their transformation journey. TechGlobal helps businesses become digital-first and...

  • Delivery Manager

    2 weeks ago


    Pune, Maharashtra, India Nxtpods Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description: Delivery Manager (Offshore)Company Overview: NXTPods LLC is a dynamic and innovative technology company specializing in Digital engineering services for large global clients in USA. We are a fast-growing software services company that builds cutting-edge solutions for our global clients. We pride ourselves on fostering a collaborative and...


  • Pune, Maharashtra, India Manager Full time

    Assistant Manager - Pursuit Specialist Bid & Pursuit Support Specialist :This role is varied and will give you exposure to the full range of bid and pursuit support. You will have two main areas of focus:- Firstly, you will support the business by working from templates and standard content to produce proposal documents and supporting materials in response...

  • Delivery Manager

    3 weeks ago


    India Particleblack Full time

    Together We Evolve You've arrived at the ideal place to develop your career and help several organizations thrive. We're at the forefront of the industry and have a strong social mission Rebels in Modern Technology Let our innovative technologies help you achieve long-lasting results. Suggest a concept? We provide support to help you grow and evolve your...

  • Delivery Manager

    23 hours ago


    India Particleblack Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Together We EvolveYou've arrived at the ideal place to develop your career and help several organizations thrive.We're at the forefront of the industry and have a strong social missionRebels in Modern TechnologyLet our innovative technologies help you achieve long-lasting results.Suggest a concept?We provide support to help you grow and evolve your ideas and...


  • India Microsoft Full time

    **Overview**: As our customers embark on their digital transformation journeys, they look to us to partner with them, and to provide them with invaluable guidance and insights on specific industry and technology challenges they are facing. Often, these are substantial, complex problems that require innovative, industry focused solutions and delivery...

  • Senior Director

    6 days ago


    Gurugram, Gurugram, India OculusIT Full time

    Job Description We are seeking a visionary and strategic IT executive to lead our Global IT Infrastructure Managed Services division. The Senior Director will be responsible for orchestrating seamless global service delivery, transforming IT operations through innovation, automation, and cutting-edge technologies. This role demands a thought leader with...