Customer Success Manager

6 days ago

Varanasi, India Total CollectR Virtual Collector & Debt Negotiator Full time

We're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up. That means we're looking for builders who thrive in environments with minimal structure, is excited by the idea of building infrastructure and breathing life into it through direct execution. This would not be the right role for someone who considers themselves a maintainer. If you’re most comfortable stepping into a position with established systems, detailed playbooks, and clearly defined routines to follow, this won’t be the environment where you’ll thrive. Here's some of the key responsibilities for this role: - Lead new customer onboarding and ensure a smooth go-live experience. - Train customers on how to use our products effectively to improve their business performance. - Build strong, long-term relationships with customers and serve as their primary point of contact. - Monitor product usage and campaign performance to drive adoption and results. - Identify and resolve risks before they impact satisfaction or retention. - Partner with Sales and Marketing to renew and expand accounts through upsell and cross-sell opportunities. - Conduct regular check-ins and performance reviews to showcase ROI. - Gather customer feedback and collaborate with Product and Engineering on improvements. - Develop and refine Customer Success playbooks, onboarding guides, and lifecycle processes. - Contribute to the overall growth a structure of the Customer Success Department. Candidates who meet this criteria are eligible for this role: - We require a minimum of 24 months of prior experience working in SaaS Customer Success. - Must be located and authorized to work in the United States or Canada. This is a remote role, but we’re seeking someone who plans to work consistently from a single location, such as a dedicated home office. - Must be outgoing, professional, and an exceptional communicator — both verbally and in writing. - Is willing (and has no barriers preventing them from) putting in extra time when needed to achieve excellent results. This role requires someone who isn't afraid of working past 5 PM if the task at hand requires it. While we strongly value work-life balance, our focus is on results, not hours—what matters most is achieving great outcomes.

  • AVP Customer Success

    7 days ago

    Varanasi, India TalentGum Full time

    About TalentGum TalentGum is one of India’s fastest-growing online learning platforms for extracurricular activities for children aged 5–14 years. We offer world-class programs across music, dance, chess, speech, and more—delivered by expert instructors through live online classes. Our vision is to make extracurricular learning accessible, engaging,...

  • Customer Enablement and Success Associate

    2 weeks ago

    Varanasi, India Numerize AI Full time

    Job Title: Customer Enablement & Success Associate (Entry level)Location: Hyderabad OnlyExperience: 0–1 yearsEmployment Type: Full-timeCompany: Numerize.aiAbout NumerizeNumerize is an AI-first startup revolutionizing financial management for the F&B industry globally with Neo Accounting—our smart, automated accounting platform. We empower...

  • SAP Success Factor Consultant

    1 week ago

    Varanasi, India Cybertech Systems & Software Limited Thane W Full time

    Required Minimum Experience:Must have 5+ years of experience in SAP SuccessFactors (support experience preferred). Experience in implementation of SF’s Employee Central – Service Center/Ask HR functionalities.Experience in designing and implementation EC Cloud Services.Ability to understand functional/technical specifications and analyze data and server...

  • SAP Success Factor Consultant

    1 week ago

    Varanasi, India Cybertech Systems & Software Limited Thane W Full time

    Required Minimum Experience:Must have 5+ years of experience in SAP SuccessFactors (support experience preferred). Experience in implementation of SF’s Employee Central – Service Center/Ask HR functionalities.Experience in designing and implementation EC Cloud Services.Ability to understand functional/technical specifications and analyze data and server...

  • Customer Relationship Management Manager

    7 days ago

    Varanasi, Uttar Pradesh, India Brahmavadini Spiritual Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Customer Relationship Management Manager located in Varanasi. The Customer Relationship Management Manager will be responsible for managing customer relationships, analyzing customer data, identifying market segments, and developing effective sales...

  • Partner success operations analyst

    3 days ago

    Varanasi, India Turing Full time

    Role Overview: We are seeking partner-focused and operations-savvy professionals with extensive hands-on experience in Seller/Vendor Management, Partner Onboarding, Marketplace Operations, or Supply Chain Management related to third-party partners. This critical role supports the development and benchmarking of Large Language Models (LLMs) by designing and...

  • Regional Manager-Customer 360

    1 week ago

    Varanasi, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionJD – Regional Manager – Customer 360  DepartmentCustomer 360LocationRespective Regions Number of Positions1Reporting RelationshipsRBHPosition GradeDVP / AVPWith Customer Centricity being the core focus of the Bank, comes the need of focusing on input parameters and the Relationship Managers to be able to drive a change. To help our frontline...

  • Staffing sales manager

    2 weeks ago

    Varanasi, India CareCone Group Full time

    Care Cone is dedicated to finding effective staffing solutions for your organization. For our clients, we act as an extension to their company. This enables us to locate candidates that meet the hiring criteria of our clients. As a leader in our industry, we excel in customer service, candidate matching, and attention to detail with passion and dedication....

  • Customer Care Executive

    2 weeks ago

    Varanasi, India Seven Full time

    Key Responsibilities:Respond to customer inquiries via phone, email, and chatShare customer feedback to improve products and servicesMake outbound calls to promote and sell apparel collectionsHandle inbound leads and close sales effectivelyUnderstand customer needs and recommend suitable productsProvide post-sales support to ensure customer satisfaction and...

  • Area Sales Manager

    2 weeks ago

    Varanasi, Uttar Pradesh, India Innovilla Private Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionInnovilla Private Limited, founded by Mr. Mrityunjay Pandey and co-founded by Mrs. S. Chaurasia, is dedicated to empowering small and medium businesses by utilizing technology as a core driver of growth. The company focuses on collaboration, analysis, and providing guidance to help businesses adopt modern approaches while retaining...