Lead- Hr Operation-erc

Company Name VARITE India Private Limited About The Client An American multinational computer software company incorporated in Delaware and headquartered in San Jose California They specialize in software for creating and publishing a wide range of content including graphics photography illustration animation multimedia video motion pictures and print About The Job The Team Lead Global HR Operations is a critical role responsible for managing a team of HR Operations Associates who support employee and manager inquiries across regions including India UAE APAC and EMEA This role combines people leadership with hands-on case management and operational oversight The Team Lead ensures timely accurate resolution of queries while maintaining high service quality managing escalations and collaborating with Centers of Excellence COEs and regional HR partners A key focus is on optimizing workload distribution across shifts and improving operational metrics like SLA CSAT and response time The role requires strong HR operational knowledge sound judgment and the ability to drive continuous improvement in a dynamic multi-region environment The individual will also guide knowledge sharing support team development and ensure documentation like SOPs are up to date The role will require 50 IC contribution as well requiring to serve as the point of contact employee queries related to HR policies procedures and programs This position demands a proactive customer-centric mindset strong communication skills and the ability to collaborate across time zones and cultures while maintaining high confidentiality and service standards Essential Job Functions Lead a team of HR Operations Associates handling global employee and manager queries Be a case manager assigning cases overseeing queues to ensure timely and accurate resolution of inquiries within defined SLAs and quality standards Act as an escalation point for complex or sensitive HR queries and ensure appropriate resolution in coordination with Centers of Excellence COEs and regional HR teams Collaborate with regional HR teams and COEs to continuously improve processes and employee experience Monitor workload distribution and optimize resource allocation across shifts and regions Review and analyze team operational efficiency productivity metrics with a close view on teams operational statistics Support training knowledge sharing and upskilling of team members on HR policies tools and systems Contribute to continuous improvement projects with a focus on process standardization efficiency and scalability Work knowledge of excel data analysis to identify trends gaps and implement improvements to service delivery Guiding the team and responsible for keeping high quality of operational statistics of the team Keeping the SOPs and other relevant content updated Act as the primary contact for employees and managers across all regions addressing a wide range of HR-related queries ranging from policy inquiries transactional inquiries data records etc Use case management toolsto provide support research and problem resolution to queries with accuracy empathy and professionalism Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors Exercises judgment within defined procedures and practices to determine appropriate action Provide reporting support Deliver operational support for region-specific or locally required HR activities Ensure timely and accurate resolution of HR requests while maintaining compliance with internal policies and local labor laws Maintain up-to-date knowledge of global and regional HR compliance requirements Support global HR initiatives and process improvement projects with a focus on scalability and user experience Qualifications Years of Experience Typically requires a minimum of 6-7 years of related Global HR Operations experience with atleast 4 years in managing people Skill Requirements 6-7 years of HR experience in a global or multi-region operations role with at least 4 years in a team leadership or people management capacity Proven ability to manage teams working across shifts and time zones Excellent verbal and written communication Strong generalist skills in human resources including technical and administrative knowledge of all HR functions and tools Ability to handle ambiguity and shifting priorities with a proactive and solution-oriented approach Ability to articulate the problem areas and keep a solution-oriented approach Displays commitment to customer service Ability to work with stakeholders at all levels Ability to learn new tools and platforms and handle change management Ability to complete work within constant deadlines time constraints SLA environment Maintains highest level of confidentiality sensitivity Ability to work autonomously and independently while contributing to team initiatives Ability to apply judgment and identify need and appropriate party for escalation Display empathy and sensitivity in communicating difficult messages Ability to pick up best practices from the team members and be an effective and consistent team player Ability to apply judgment and identify the right stakeholders and appropriate party for escalation Exercises judgment within defined procedures and practices to determine appropriate action Ability to identify problem areas risks and able to bring it to the fore for discussions Collaborative team player who thrives on building relationships across cultures and time zones Key Competencies People leadership Global HR Operations Expertise Problem Solving Judgment Customer-Focused Proactive approach Effective Communicator Stakeholder management Solutions-Oriented Genuine Team Player Effective articulation and problem-solving approach Continuous Improvement Mindset Collaboration Across Cultures and Time Zone How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status