Erc Generalist 2

2 weeks ago

Bengaluru Karnataka, India Adobe Full time

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
Job Role
As an ERC Generalist 2 at Adobe, you will have the outstanding opportunity to craft the employee experience and directly impact our world-class HR operations. You will prioritize and respond to incoming People Resources related employee calls and queries using our case tracking tool. These queries can range from benefits, data & records, non-ERC, compensation, recruiting, training, and more. You will provide support, research, and problem resolution as needed, ensuring a flawless and positive experience for our employees.
Work on problems of moderate scope, requiring analysis of a variety of factors.
Exercise judgment within defined procedures and practices to determine appropriate actions.
Provide 1-click reporting support.
Complete voluntary termination activities.
Provide initial mentoring to employees, advancing issues as required depending on complexity.
Deliver operational support where local responsibilities are required.
Skill Requirements
Outstanding verbal and written communication.
Foundational generalist skills in HR, including technical and administrative knowledge of all HR functions and tools.
Proven ability to solve and prioritize moderately complex cases.
Skill in identifying problem areas while keeping a focus on finding solutions.
Demonstrated dedication to customer service.
Ability to collaborate with collaborators at all levels.
Interest in acquiring new tools and platforms, and adapting to change.
Ability to meet constant deadlines within a dynamic SLA environment.
Maintain the highest level of confidentiality and sensitivity.
Work autonomously while contributing effectively to team initiatives.
Communicate difficult messages with empathy and sensitivity.
Embrace standard methodologies from team members and consistently be an effective teammate.
Build crisp and smart PowerPoint presentations with effective articulation.
Key Proficiencies
Customer-Focused
Proactive Approach
Effective Communicator
Emphasizing problem-solving skills
Authentic Great Teammate
Effective Articulation and Problem-Solving Approach
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

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