Customer Support Team Lead
2 days ago
Why Join RTLS Alliance?
RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it.
As an early team member, you’ll be joining at a pivotal moment:
- Help define the service experience from the ground up
- Become part of the founding operations team
- Build relationships with leaders across industrial tech, digital twins, and location intelligence
- Gain high visibility, trust, and ownership in a role that touches nearly every part of the organization
- Launch or level-up your career by taking on real responsibility in a mission-driven, global initiative
This is a high-impact role for someone who wants to do meaningful work—and help others do the same.
Role Overview
We are seeking a Customer Support Team Lead to manage and scale our global member support function. You’ll ensure our diverse member base—ranging from startups to industry leaders—receives responsive, professional, and high-quality support as they engage with the Alliance.
You’ll lead frontline service operations, improve internal workflows, and help shape the support experience as we grow from early-stage to global scale.
Key Responsibilities
- Manage day-to-day support operations: inquiry triage, onboarding, and platform troubleshooting
- Lead and mentor support staff and freelancers as the team expands
- Maintain support SLAs and quality standards across all member interactions
- Serve as point of escalation for complex or high-priority member issues
- Own and improve internal documentation, FAQs, and onboarding resources
- Track and report KPIs (response time, resolution rate, satisfaction scores) to leadership
- Coordinate closely with platform, directory, and community teams to ensure smooth user journeys
Qualifications
- 4+ years in customer support or member services, with 1–2 years in a leadership role
- Strong written and verbal communication skills with a clear and professional tone
- Experience with tools like HubSpot Service, Intercom, Zendesk, or similar platforms
- Comfortable working in fast-paced, digital-first environments
- Experience supporting professional or technical communities is a plus
- Bonus: familiarity with RTLS, IoT, or B2B SaaS platforms
-
Customer Support Team Lead
2 days ago
India RTLS Alliance Full timeWhy Join RTLS Alliance? RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it. As an early team member, you’ll be joining at a pivotal moment: Help define the service experience from the ground up Become part of the founding operations team Build relationships with...
-
Customer Support Team Lead
2 days ago
India RTLS Alliance Full timeWhy Join RTLS Alliance?RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it.As an early team member, you’ll be joining at a pivotal moment:Help define the service experience from the ground upBecome part of the founding operations teamBuild relationships with leaders across...
-
Customer Support Team Lead
1 day ago
India RTLS Alliance Full timeWhy Join RTLS Alliance? RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it. As an early team member, you’ll be joining at a pivotal moment: Help define the service experience from the ground up Become part of the founding operations team Build relationships with leaders...
-
Support Team Lead
3 days ago
Gurugram, Gurugram, India One Impression Full timeJob Description About One Impression One Impression is the #1 creator marketplace connecting brands with authentic influencers and content creators. We're building the future of how brands and creators collaborate, with speed, transparency, and efficiency at the core. As we scale, support is a mission-critical function. We are looking for a Support...
-
Customer Service Team Lead
1 week ago
Bengaluru, India Westbury Kommerce Full timeJob Description Position Title: Customer Service Education: Graduate / Postgraduate Experience: 10 years Location: Bengaluru Role Description Responsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive...
-
IT Support Team Lead
2 weeks ago
India beBeeSupervisor Full time ₹ 9,00,000 - ₹ 12,00,000Job TitleInformation Technology SupervisorJob DescriptionThe Information Technology Supervisor plays a pivotal leadership role in the day-to-day operations of the global Service Desk.You will oversee team performance, support escalation management, and uphold service delivery standards that drive faster resolution, better user experiences, and continuous...
-
Team Lead
1 week ago
India Amazon Music Full timeJob Description DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our...
-
Team Lead
1 week ago
India Amazon Music Full timeJob Description DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our...
-
Team Lead
1 day ago
India TP Full timeWe're Hiring: Team Lead – Operations (International Customer Support) Location: Malad, Mumbai
-
Team Lead
3 weeks ago
India Amazon Music Full timeJob DescriptionDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...
