Banking Voice Process Executive

3 weeks ago


Thane Navi Mumbai Mumbai City, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time
Job Description

Hiring forUS Banking Voice Process Executive

Location:Malad, Mumbai

Shift:5 Days Working, 2 Rotational Offs/ Night Shift

Job Overview:

We are seeking motivated and customer-focused individuals to join our Banking Voice Process team. The role involves handling inbound and outbound calls, assisting customers with their banking queries, and providing excellent service to ensure customer satisfaction.

Key Responsibilities:

Handle customer queries and complaints via voice calls in a professional and courteous manner.

Provide accurate information regarding banking products, services, and policies.

Maintain and update customer records in the system.

Follow company policies, compliance guidelines, and service quality standards.

Work collaboratively with team members to achieve targets and service-level agreements.

Requirements:

Education: HSC or Graduate.

Experience:Minimum 6 months of experience in a voice process (banking experience preferred).

Excellentcommunication skillsin English.

Goodlistening skills, problem-solving ability, andpatience.

Basic computer knowledge and typing speed.

Salary:Up to 28,000 per month (based on experience and interview performance).

Benefits:

-5 days working with 2 rotational offs.

-Opportunities for career growth and skill development.

-Supportive and inclusive work culture.

Interested candidates may contact to the below given details.

Best Regards,

Spurthi

Vibrantzz Management Services

+91 73045 33683

[Confidential Information]

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