Head of Conduct and Integrity

Job Description About Flutter Entertainment Flutter Entertainment is the world's largest sports betting and iGaming operator with 13.9 million Average Monthly Players worldwide and an annual revenue of $14Bn in 2024. We have a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet. Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE). In 2024, we were recognized in TIME's 100 Most Influential Companies under the Pioneers categorya testament to our innovation and impact. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game. Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed. FLUTTER ENTERTAINMENT INDIA Our Hyderabad office, located in one of India's premier technology parks is the Global Capability Center for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over 900+ talented colleagues working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations,and other key enabling functions. We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we're dedicated to creating a brighter future for our customers, colleagues, and communities. Function Overview The Group Legal Function is responsible for protecting the Flutter brand, customers, and shareholders by driving a coordinated and strategic approach to Legal, Risk, Compliance, and Regulatory affairs. This includes shaping and supporting the Group's Safer Gambling strategy and influencing decision-making across its divisions: FanDuel and International. The function ensures that legal, compliance, and regulatory matters are managed through agile, risk-based frameworks and governance models. The Compliance team sits within this broader function, ensuring that the Group maintains a values-led approach to business and decision-making, underpinned by an effective and responsive compliance framework. Overview Of The Role This role exists to support the implementation and oversight of the Group's Compliance framework, ensuring compliance with both external regulatory requirements and internal ethical standards. The Head of Conduct and Integrity plays a critical role in maintaining high ethical standards, ensuring regulatory compliance requirements are known and owned appropriately, and managing misconduct and behavioural risks predominantly in our Hyderabad site, with some broader working globally with the team. This role has a broad remit encompassing the following and in partnership with the Group Head of Conduct and Integrity: - Governance of the Group's Ethics & Compliance policies. - Leading or supporting internal investigations into misconduct and policy breaches. - Overseeing training, communication, and cultural initiatives related to ethics and business conduct. - Managing compliance with the Prevention of Sexual Harassment (POSH) Act, 2013 in India, in collaboration with Legal and HR. - Managing the Speak Up programme - Working with Group Compliance to support in the identification of local owners for new and changing regulatory compliance requirements; or where control improvements are needed. This is a key role that will work cross-functionally with Legal, HR, Audit, and where required, Divisional Compliance teams to proactively identify and mitigate ethics- and conduct-related risks. Key Responsibilities - Ethics and Compliance Governance - Partner with the global team in ensuring global compliance and ethics policies in Code of Ethics, Anti-Bribery, Whistleblowing, Conflicts of Interest, and Gifts & Hospitality are embedded. - Deliver regular training, communications, and campaigns to enhance compliance awareness and ethical decision-making. - Monitor regulatory trends, support impact assessments, and drive necessary changes. - Track and report Key Risk Indicators (KRIs) to internal leadership and relevant governance committees. - Internal Investigations - Lead or support investigations into alleged violations of laws, regulations, company policies, or ethical standards. - Manage end-to-end investigation lifecycle: case intake, evidence collection, interviews, documentation, analysis, and closure. - Ensure investigations follow legal, procedural, and ethical standards, and are completed with confidentiality, impartiality, and accuracy. - Collaborate with HR, Legal, Security, and other stakeholders to drive fair disciplinary outcomes and remediation. - Maintain investigation logs and provide regular analytics on trends, root causes, and organizational learning. - POSH Compliance - Ensure the company's full compliance with the POSH Act, 2013 and related internal policies. - Coordinate the constitution and functioning of Internal Committees (ICs), including member training and capacity building. - Lead or support investigations into POSH complaints ensuring legal timelines and confidentiality are upheld. - Drive POSH training and awareness sessions in conjunction with HR for employees, managers, and committee members. - Prepare and submit the annual POSH report to the District Officer as per statutory requirements. - Work closely with HR and Legal teams to resolve complaints and promote a safe and respectful work environment. - Monitor and report on trends, risk indicators, and proactive cultural initiatives to reduce workplace harassment. - Whistleblowing and Speak-Up Management - Oversee the operation and promotion of the Group's whistleblowing mechanisms locally. - Ensure anonymous and confidential intake, fair triage, and appropriate routing of complaints. - Manage end-to-end investigation lifecycle: case intake, evidence collection, interviews, documentation, analysis, and closure. - Promote a speak-up culture by communicating policy protections and reinforcing leadership accountability. - Conduct & Behavioural Risk Oversight - Provide compliance oversight of employee conduct. - Support the development of standards and guidance on employee behaviour, ethical leadership, and conduct accountability. - Providing professional advice and support regarding various compliance obligations and commitments requirements, both external and internal. - Liaise with HR on culture assessments, training, and interventions for high-risk functions or teams. - Analyze trends in misconduct and support proactive conduct risk mitigation initiatives. - Take on other Compliance matters as assigned from time to time. - Stakeholder Engagement & Governance - Partner with compliance teams, HR, Internal Audit, and Legal to ensure policy consistency and coordinated risk management. - Present reports, case outcomes, and program metrics to internal governance bodies, where required. Contribute to global benchmarking, regulatory inspections, and external reporting obligations, where required. TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE - 10 years post qualification Degree-qualified in Law with 57+ years of relevant experience in compliance, ethics, investigations, or regulatory affairs in a multinational, regulated industry. - Additional certification in Compliance, Ethics, or Investigations (e.g., CCEP, ICA, IBE, CFE) strongly preferred. - Demonstrated experience leading or supporting internal investigations into ethical or policy breaches. - Working knowledge of POSH legislation and practical experience implementing workplace harassment prevention programs. - Excellent report writing, stakeholder communication, and cross-cultural collaboration skills. - Strong analytical capability and ability to manage sensitive or confidential information with discretion. - Familiarity with investigation management tools, whistleblower systems, and compliance risk platforms. - People manager KEY COMPETENCIES - Integrity & Ethics : A role model for ethical behaviour and impartial judgment. Maintains the highest standards of professionalism, confidentiality, and accountability. - Analytical Thinking : Investigative mindset with strong critical thinking skills. Capable of synthesizing complex data, identifying trends, and formulating practical risk mitigation strategies. - Influence & Engagement : Strong interpersonal skills with the ability to influence, engage, and collaborate with diverse stakeholders across levels and geographies. - Approachability : Builds a culture of trust and openness by being accessible, empathetic, and non-judgmental. Encourages dialogue and empowers others to speak up or raise concerns without fear of retaliation. - Project Leadership : Proven ability to lead or coordinate multiple investigations, compliance initiatives, or training rollouts simultaneously, delivering timely and impactful results. - Legal & Regulatory Awareness : Deep understanding of international and local compliance obligations, particularly related to ethics, conduct, investigations, and POSH legislation. - Empathy & Confidentiality : Demonstrates compassion and professionalism when dealing with sensitive or emotionally charged matters. Handles confidential information with the utmost care. - Cultural Agility : Able to navigate cultural differences effectively and adapt programs, communication, and policies to local and global contexts while maintaining consistency and integrity. Benefits We Offer - Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling. - Career growth through Internal Mobility Programs . - Comprehensive Health Insurance for you and dependents. - Well-Being Fund and 24/7 Assistance Program for holistic wellness. - Hybrid Model : 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals. - Free Meals, Cab Allowance , and a Home Office Setup Allowance. - Employer PF Contribution , gratuity, Personal Accident & Life Insurance. - Sharesave Plan to purchase discounted company shares. - Volunteering Leave and Team Events to build connections. - Recognition through the Kudos Platform and Referral Rewards . WHY CHOOSE US Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India