Supv Ii Customer Service

Job Posting Title SUPV II CUSTOMER SERVICE Band Level 5-3-M Education Experience Bachelors Degree High School 4 years Employment Experience 7-10 years At TE you will unleash your potential working with people from diverse backgrounds and industries to create a safer sustainable and more connected world Job Overview TE Connectivity Ltd is a 14 9 billion global technology and manufacturing leader creating a safer sustainable productive and connected future For more than 75 years our connectivity and sensor solutions proven in the harshest environments have enabled advancements in transportation industrial applications medical technology energy data communications and the home With 80 000 employees including more than 7 500 engineers working alongside customers in approximately 150 countries TE ensures that EVERY CONNECTION COUNTS Learn more at www te com Roles and Responsibilities ROLE OBJECTIVE Supervisor Customer Solutions Support will be responsible of a team of Associates for supporting all Customer Service-related tasks of the TE Order-to-Cash Process playing a key role in the whole business success The team will support the whole EMIA Customer Solutions intercompany business He She must get the new tasks for the team and support transition smoothly This role requires cross functional support by which the team gain process knowledge Supporting all kind of TEOA initiatives and track daily key KPI s and ensure 100 quality RESPONSIBILITIES Managing customer service teams Analyze and identify the right trainings based on their expertise and skill set Identify the high potential and critical talents and set the career path Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis Interact with internal stake holders on a regular basis On-board new employees and ensure they get the trainings Handling internal and external customer escalations Review Analyze and answer customer complaints Hiring right employees and provide the training Set the right KPI s and developmental goals for the team Ensuring a daily Performance Improvement Management with team Analyzing monthly VOC and defining appropriate actions Evaluating performance and behavior by conducting 1 1 meeting Taking necessary actions if there is any deviation in performance or behavior Conducting root cause analysis for the customer escalation and taking corrective and preventive actions Identify and create the back up for supervisor of the respective team Driving TEOA according to Star Level Requirements and supporting continuous improvement projects Kaizen Events Six Sigma Projects Driving team initiatives to keep motivation and performance on a high level Share monthly reports summarizing the assigned team s performance Desired Candidate QUALIFICATIONS EXPERIENCE KNOWLEDGE Graduation in any stream Minimum 7-9 years of work experience in Customer Service environment - Order management domain Hands on experience in SAP is preferred Knowledge in the Supply Chain Processes Expertise in the SAP - SD MM module Minimum 2 years of team managing experience Competencies Managing and Measuring Work Building Effective Teams Motivating Others Values Integrity Accountability Inclusion Innovation Teamwork SET Strategy Execution Talent for managers ABOUT TE CONNECTIVITY TE Connectivity plc NYSE TEL is a global industrial technology leader creating a safer sustainable productive and connected future Our broad range of connectivity and sensor solutions enable the distribution of power signal and data to advance next-generation transportation energy networks automated factories data centers medical technology and more With more than 85 000 employees including 9 000 engineers working alongside customers in approximately 130 countries TE ensures that EVERY CONNECTION COUNTS Learn more at and on and WHAT TE CONNECTIVITY OFFERS We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs Charity Events Employee Resource Group Across our global sites and business units we put together packages of benefits that are either supported by TE itself or provided by external service providers In principle the benefits offered can vary from site to site Location Bangalore KA IN 560076 City Bangalore State KA Country Region IN Travel 25 to 50 Requisition ID 134273 Alternative Locations Function Customer Service