Client Engagement Manager

4 weeks ago

Bengaluru, India Talent Syndicate Private Limited Full time

Job Description Key Responsibilities Client Relationship & Engagement Build and maintain strong relationships with key stakeholders across the client portfolio. Capture and act on client feedback to enhance satisfaction and loyalty. Coordinate and execute engagement initiatives such as flagship events (e.g., universityindustry competitions, IPL-style formats) and social internships. Promote and track platform adoption and usage across client organizations. Revenue Growth & Retention Identify upsell opportunities within existing accounts by understanding evolving client needs. Collaborate with Sales and Product teams to present tailored solutions. Proactively manage client attrition risks and ensure revenue leakage is minimized through timely interventions. Onboarding & Service Excellence Partner with internal teams to streamline onboarding processes and ensure timely client adoption. Own and drive the implementation of Client Engagement Initiatives (CEI). Monitor service quality metrics and initiate improvements based on insights. Team Collaboration & Reporting Work cross-functionally with Product, Marketing, and Tech teams to ensure alignment of client expectations and deliverables. Maintain detailed records of client interactions, feedback, and engagement activities. Provide regular reports and insights to leadership on client health, risks, and engagement status.

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