▷ High Salary System Administrator

3 weeks ago


Mumbai, India ITC Infotech Full time

Technical Skills: Mandatory: Install & Configure laptops (HP models G7, G8, G10) , Pc’s, Basic Networking, understanding of switches & routers, Win 10/11 OSD & troubleshooting. Nice to have: MAC installs & troubleshooting, Video Conferencing (Yealink), Network Printers, MECM basics, ServiceNOW, Digital Media Players (Scala). Microsoft certifications, ITIL framework Roles and Responsibilities: Operational Support (1st Line/2nd Line): - Actively participate in desktop/laptop support operations and report on tasks/activities. - Provide Level 1/2 technical support for all Windows-based (Win10/Win11) or MAC client machines. - Record all actions in detail using the incident management tool and methodology. - Responsible for software installation & troubleshooting (Local & Remote) of desktops & laptops through service requests. - Manage hardware stock and inventory using in-house developed tools. - Handle deployment of software(s) using SCCM. - Conduct bulk rollouts across the organization. - Create new virtual PCs using VMWare vSphere 6.x / 7.x. - Configure in-house telephony applications. - Coordinate with other technical teams for incident resolution. - Propose changes to the knowledge base / documentation (Technical/Functional). - Provide weekly support during business hours (Ombuds as per Colruyt terminology) as per the team roster throughout the year. - Solve issues, drive enhancements, and improve support for all IT-related functions: operational support, application support, and service delivery. Preferred Knowledge and Skills: - PC Hardware and troubleshooting knowledge. - Basic networking knowledge. - Microsoft certification on Win10/11 operating system, or MAC (Optional). - Knowledge of ITIL framework (Optional). Expectations: - A professional who believes in organizational values such as respect towards individuals, teamwork, readiness to serve, cost/benefit mindset, efficiency with simplicity, and open communication while respecting privacy/confidentiality. - Work from Office in Hyderabad location. - Ability to work in a complex environment with flexibility to adapt to changing conditions. - Good communication skills (verbal, non-verbal, written) in English. - Self-driven, proactive, quick learner with a strong sense of ownership. - Social and able to build professional relationships with people at all levels. - Customer-friendly yet assertive (e.g., critical in non-standard requests). - Proficient in creating and maintaining data in Microsoft Word and Excel. Experience and Qualifications: 1. To 5 years of relevant and recent experience in Windows System administration (Win10/Win11/MAC). - Diploma/Graduation/Engineering Degree from a reputed institute.



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